At a Glance
- Tasks: Deliver top-notch customer service and manage diverse administrative tasks.
- Company: Join a global organisation with a friendly, engaging culture.
- Benefits: Competitive salary, career development, ongoing training, and a brand new facility.
- Other info: Supportive team environment with opportunities for professional growth.
- Why this job: Make a real impact while enjoying variety in your daily tasks.
- Qualifications: Strong customer service skills, attention to detail, and ability to multitask.
The predicted salary is between 45000 - 55000 $ per year.
Join a global organisation with a friendly, engaging culture as we prepare to move into brand-new facilities! We're looking for an organised, detail-focused Senior Customer Service Administrator who takes pride in delivering excellent customer service and getting things right.
Reporting directly to the Australian Operations Manager, you'll manage a varied workload across customer service, order processing, administration, government reporting and audit support. You'll need to work confidently on your own while collaborating closely with the team.
Key responsibilities
- Answer incoming calls professionally, including during busy periods, and provide a high standard of customer service.
- Work through customer enquiries and problems over the phone, follow up on resolutions and elevate matters when required.
- Process customer orders efficiently and meticulously, checking all details before submission. Accuracy is essential.
- Manage day-to-day administration, including data entry, correspondence, records and document preparation.
- Prepare and check reports for government bodies, ensuring accuracy, complete supporting records and deadlines are met.
- Assist the Australian Operations Manager with ISO accreditation, annual government audits and internal audits, including documentation and follow-up actions.
- Balance competing priorities, support colleagues and use quieter periods productively to complete reporting, administration and outstanding tasks.
What you'll bring
- Strong customer service and administration skills, with a confident telephone manner and practical problem-solving ability.
- Exceptional attention to detail and a commitment to accurate orders, reports and records.
- The ability to multitask, learn quickly and adapt to changing workloads in a fast-paced environment.
- Confidence working independently, following instructions and established procedures, and contributing to a close team.
- Reliability, initiative and accountability, with strong organisation and follow-through.
- Confidence using business systems, email, spreadsheets and documents.
- Experience with government reporting, ISO documentation or audits would be advantageous.
If you enjoy variety, take ownership of your work and value accuracy and teamwork, we'd love to hear from you.
Why Join Shearwell Australia
We foster a supportive and collaborative culture where initiative is recognised, ideas are welcomed and professional development is encouraged. In return, you will enjoy:
- Brand New Facility!
- Competitive salary package
- Career development and progression opportunities
- A supportive and collaborative team environment
- Ongoing training and development
- The opportunity to play an integral role in delivering exceptional customer experiences
If you are looking for a role where every day is different and your organisational skills can make a real impact, we'd love to hear from you.
Senior Customer Service in Bendigo employer: Shearwell Australia Pty
Shearwell Australia is an exceptional employer that prioritises a supportive and collaborative culture, making it an ideal place for a Senior Customer Service Administrator. With brand new facilities, competitive salary packages, and ample opportunities for career development, employees are encouraged to take initiative and contribute ideas while enjoying ongoing training in a dynamic environment. Join us to make a meaningful impact in delivering outstanding customer experiences every day!
