At a Glance
- Tasks: Manage member enquiries and resolve issues with a focus on positive experiences.
- Company: Well-established Australian superannuation organisation with a collaborative team.
- Benefits: $40-$45 per hour + super, hybrid work, and potential contract extension.
- Other info: Immediate start available; must be ready to begin within 2 weeks.
- Why this job: Make a real difference in member experiences while developing your skills.
- Qualifications: Experience in superannuation or customer service, strong communication skills.
The predicted salary is between 45 - 45 $ per hour.
We're partnering with a well-established Australian superannuation organisation to recruit an experienced Resolutions Officer for an immediate temp opportunity.
The focus of this role is on early resolution and member experience rather than complex complaint investigations or formal dispute management with an emphasis on providing a positive member experience.
About the role
You'll manage a portfolio of member matters, working proactively to resolve straightforward issues before they escape.
Success in this role comes from strong communication skills, sound judgement, and the ability to confidently engage with members over the phone to achieve positive outcomes.
Key responsibilities
- Manage a portfolio of member enquiries and complaints with a focus on early resolution.
- Contact members by phone to understand concerns, provide updates and work towards timely resolutions.
- Prepare clear and professional written correspondence.
- Liaise with internal stakeholders to ensure member issues are resolved efficiently.
- Maintain accurate case notes and documentation within CRM systems.
- Deliver an exceptional member experience through empathetic and solution-focused communication.
About you
- Prior experience working within the superannuation industry is essential.
- Previous experience in member services, complaints, resolutions or a similar customer-focused environment.
- Strong phone-based customer service skills and confidence managing sensitive conversations.
- A natural problem solver with a solutions-focused mindset.
- Excellent written communication and attention to detail.
- Experience using Salesforce or a similar CRM system is highly regarded.
- Knowledge of ASIC RG271 or complaints handling is advantageous but not essential.
- What's on offer
- 3-6 month contract with potential for extension.
- $40-$45 per hour + super, depending on experience.
- Hybrid working arrangement based in Melbourne CBD.
- Join a collaborative team within a respected superannuation organisation.
- Immediate start available
Please note: Due to the timeline of this opportunity, applicants must be available to commence within 2 weeks of offer.
If you're an experienced superannuation professional who enjoys speaking with members, resolving issues, and delivering great service, we'd love to hear from you.
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Resolutions Officer in Melbourne employer: Sharp & Carter
At Sharp & Carter, we pride ourselves on fostering a dynamic work culture that values collaboration and professional growth. As a Group Accountant, you'll enjoy a supportive environment that encourages innovation and offers opportunities for career advancement, all while working in the vibrant landscape of Australia. Our commitment to employee well-being and development makes us an exceptional employer for those seeking meaningful and rewarding careers.
