We're partnering with a high-growth SaaS business looking for a Customer Success Manager to manage a portfolio of enterprise accounts across ANZ and APAC.
This role sits within a high-stakes, relationship-led environment supporting clients across transactions and corporate projects. You'll work closely with customers to drive adoption, retention, and long-term value, acting as a trusted advisor throughout the customer lifecycle.
The business is heavily investing in AI‐enabled workflows and internal tooling, giving the team better visibility across customer health, engagement, and growth opportunities – allowing CSMs to spend more time on strategic conversations and less time on admin.
Role
Customer Success Manager
Salary
$100,000 + Super, 10% bonus
Key Responsibilities
- Managing and growing relationships across a portfolio of enterprise accounts
- Driving product adoption and customer engagement
- Delivering customer reviews, success plans, and strategic account conversations
- Identifying churn risks early and proactively managing retention
- Partnering with Sales on commercial conversations and growth opportunities
- Acting as the voice of the customer internally across Product, Support, and Marketing
- Supporting new users with onboarding, training, and platform education
- Maintaining strong knowledge of the market, customer challenges, and competitive landscape
Qualifications
- 2+ years' experience in Customer Success, Account Management, or a similar client‐facing SaaS role
- Experience managing and growing customer relationships in a consultative environment
- Strong commercial acumen with the ability to identify growth opportunities
- Confident communicator able to engage with both operational and executive stakeholders
- Experience working with CRM platforms and customer data
- Exposure to financial services, legal, investment banking, or corporate transactions is highly regarded
Ideal Candidate Profile
- Relationship‐driven and customer‐focused
- Commercially minded with a proactive approach to account growth
- Comfortable operating in fast‐paced, high‐performance environments
- Naturally organised and detail‐oriented
- Interested in using AI and automation tools to improve workflow and customer outcomes
- Collaborative, adaptable, and quick to learn
Additional Details
- Sydney‐based role with hybrid flexibility
- 3 days per week in the office with onsite gym, PT, snacks, and bar
- Regional exposure across ANZ and APAC
- Strong learning and development environment with a personal L&D budget to upskill where you choose
Contact:
Customer Success Manager - SaaS employer: Sharp & Carter
At Sharp & Carter, we pride ourselves on fostering a dynamic work culture that values collaboration and professional growth. As a Group Accountant, you'll enjoy a supportive environment that encourages innovation and offers opportunities for career advancement, all while working in the vibrant landscape of Australia. Our commitment to employee well-being and development makes us an exceptional employer for those seeking meaningful and rewarding careers.
