Overview
This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100,000.00/yr - A$140,000.00/yr
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Opportunity
A long-standing HR SaaS organisation is looking for their next Customer Success Manager - they\'ve supported thousands of businesses and well over a million users across Australia and New Zealand.
You'll join a collaborative, people-focused environment where individuality is celebrated, contributions are recognised, and continuous growth is encouraged.
What's on Offer
- Flexible hybrid setup: 3 days in the office / 2 days remote
- Pet-friendly workplace
- Daily access to barista-quality coffee
- Paid parental leave
- An annual leave day for your birthday, plus additional leave to support personal time or working remotely for several weeks per year
- Regular team social activities & wellbeing activities
- Mental health support including EAP services
- Employee benefits, perks, and salary packaging options
The Opportunity - Customer Success Manager
You will partner closely with your customer base to help them realise measurable value from the platform. You'll play a key role in driving adoption, building long-term relationships, ensuring a strong return on investment, and supporting retention and account growth.
What You'll Do
- Partner with Account Managers to align on customer goals and portfolio strategy
- Support retention and satisfaction by helping customers get the most from the platform
- Team with Sales and Marketing to deliver customer initiatives
- Contribute to a collaborative and supportive Customer Success team culture
- Build and maintain trusted relationships with key customer stakeholders
- Develop strong product expertise and act as a subject matter resource
- Troubleshoot issues and escalate where necessary
- Respond to platform-related questions and provide practical guidance
- Translate business needs into technical outcomes using the platform
- Stay across product enhancements and communicate relevant updates to customers
What You'll Bring
- Tertiary qualification (HR, Business, IT or related areas advantageous)
- 4+ years in Customer Success, Client Services, Account Management within SaaS - ideally Payroll, rostering or HR SaaS.
- Experience with HR / Talent Management platforms
- Excellent communication and presentation skills
- Ability to grasp technical concepts quickly
- Strong organisational ability with attention to detail
- Experience in analytics, reporting, and documentation
Apply now or reach out for further information!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service and Sales
Industries
- Software Development and Technology
- Information and Media
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Sydney, New South Wales, Australia 6 days ago
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Customer Success Manager - HR SaaS employer: Sharp & Carter
At Sharp & Carter, we pride ourselves on fostering a dynamic work culture that values collaboration and professional growth. As a Group Accountant, you'll enjoy a supportive environment that encourages innovation and offers opportunities for career advancement, all while working in the vibrant landscape of Australia. Our commitment to employee well-being and development makes us an exceptional employer for those seeking meaningful and rewarding careers.
