At a Glance
- Tasks: Lead and develop a friendly customer service team to drive excellence.
- Company: Established business with a strong focus on team culture across Australia and New Zealand.
- Benefits: Full-time role with flexibility, competitive salary, and a supportive environment.
- Other info: Opportunity for growth in a dynamic, fast-paced environment.
- Why this job: Make a positive impact while nurturing a high-performing team in a fun workplace.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 75600 - 92400 $ per year.
An established business operating across Australia and New Zealand, supplying products across the industrial and consumer sectors.
You will lead and develop a customer service team, driving service excellence, operational efficiency and team performance.
Working closely with Sales, Supply Chain, Manufacturing and Logistics, you will play a key role in improving processes, managing customer expectations and ensuring exceptional service delivery.
Join a company who prides themselves on nurturing their people!
A truly wonderful team culture!
Key responsibilities include
- Lead, coach and develop a high-performing customer service team. (A friendly team of 4)
- Manage service standards, KPIs and team performance.
- Oversee customer orders, enquiries, complaints and escalations across ANZ.
- Identify and implement process improvements to enhance customer experience.
- Analyse performance data, manage workloads and support workforce planning.
- Build strong relationships with key customers and internal stakeholders.
- Drive a positive, accountable and customer-focused team culture.
You will be an experienced customer service leader who thrives in a fast-paced, operational environment and enjoys developing people and improving processes.
You will bring
- Proven experience leading a customer service team in a high-volume, order-driven environment.
- Strong people leadership, coaching and performance management skills.
- Excellent communication, problem-solving and stakeholder management skills.
- Experience with ERP and CRM systems, with Dynamics 365 highly regarded but not essential.
- A background in manufacturing, FMCG, industrial products or distribution will be highly regarded.
Above all, you will be a warm, proactive, approachable and solutions-focused leader who enjoys making a positive and fun impact for the team.
Location Lytton, QLD 4178.
This is a full time, permanent role, which is mainly office based, however flexibility is oiffered.
Join a fun, inclusive a wonderful team!
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Customer Service Manager employer: Sharp & Carter
At Sharp & Carter, we pride ourselves on fostering a dynamic work culture that values collaboration and professional growth. As a Group Accountant, you'll enjoy a supportive environment that encourages innovation and offers opportunities for career advancement, all while working in the vibrant landscape of Australia. Our commitment to employee well-being and development makes us an exceptional employer for those seeking meaningful and rewarding careers.
