Department: IT Infrastructure / Network Operations
Employment Type: Dispatch
Job Summary
We are looking for a motivated and detail-oriented Network Engineer – L1 to join our IT Infrastructure team. The successful candidate will provide first-level technical support for network-related issues, monitor network performance, troubleshoot connectivity problems, and assist with the installation and maintenance of network devices. This role is ideal for candidates with a solid understanding of networking fundamentals who are looking to grow their careers in network engineering.
Key Responsibilities
- Monitor network performance and respond to alerts.
- Provide first-level troubleshooting for LAN, WAN, Wi-Fi, and VPN issues.
- Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points.
- Escalate complex technical issues to L2/L3 engineers when necessary.
- Perform routine network health checks and preventive maintenance.
- Support network deployments, upgrades, and hardware replacements.
- Document incidents, resolutions, and network changes in the ticketing system.
- Coordinate with vendors and onsite teams for hardware installations and repairs.
- Ensure compliance with IT policies, security standards, and operational procedures.
- Maintain accurate network documentation and asset records.
Required Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology, Network Engineering, or a related field.
- Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Familiarity with Cisco, Juniper, Aruba, Fortinet, or similar networking technologies.
- Knowledge of Windows and Linux networking fundamentals.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills in English.
- Ability to work independently and collaboratively in a team environment.
Preferred Certifications
- CompTIA Network+
- Juniper JNCIA (preferred but not mandatory)
Experience
- 0–2 years of experience in network support or network operations.
- Fresh graduates with relevant certifications and strong networking knowledge are encouraged to apply.
Skills
- Network Troubleshooting
- Routing & Switching
- LAN/WAN Support
- Wi-Fi Configuration
- VPN Support
- Firewall Basics
- Ticketing Systems
- Documentation
- Customer Support
- Time Management
- Office and onsite support as required.
- Willingness to travel to customer locations when necessary.
- Ability to work in shifts, weekends, or on-call rotations if required.
Network Engineer employer: Sharp Brains
At Sharp Brains, we pride ourselves on fostering a dynamic work environment that values innovation and collaboration. As an IT Support Specialist, you'll enjoy comprehensive benefits, opportunities for professional development, and a supportive culture that encourages growth and learning. Located in Australia, our team thrives on delivering exceptional customer service while working with cutting-edge technology, making it an ideal place for those seeking meaningful and rewarding employment.
