We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,
asset management, and project-based support. The role involves troubleshooting, device
lifecycle management, office IT infrastructure support, inventory management, and
coordination with remote technical teams and third-party vendors.
Key ResponsibilitiesEnd-User Support
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
- Provision, deploy, replace, and decommission IT equipment.
- Troubleshoot hardware, software, connectivity, and user-related issues.
- Coordinate escalations with Level 2 support teams.
Office Infrastructure Support
- Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
- Install, maintain, and troubleshoot switches, routers, access points, and related
- Assist with smart office solutions, digital signage, and conference room technologies.
- Coordinate with vendors and support scheduled maintenance activities.
Asset Management
- Receive, register, label, image, deploy, track, and maintain IT assets.
- Conduct inventory audits and maintain accurate asset records.
- Coordinate warranty repairs, device redeployment, disposal, and stock management.
- Ensure compliance with asset management policies and audit requirements.
Project & Site Support
- Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
- Assist with business events, demonstrations, and technology deployments.
- Provide remote hands support and escort third-party vendors when required.
Required Skills
- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
- Experience with hardware asset management and inventory control.
- Strong troubleshooting, documentation, and customer service skills.
- Ability to work independently and coordinate with remote support teams and vendors.
Information Technology Technician in Melbourne employer: Sharp Brains
At Sharp Brains, we pride ourselves on fostering a dynamic work environment that values innovation and collaboration. As an IT Support Specialist, you'll enjoy comprehensive benefits, opportunities for professional development, and a supportive culture that encourages growth and learning. Located in Australia, our team thrives on delivering exceptional customer service while working with cutting-edge technology, making it an ideal place for those seeking meaningful and rewarding employment.
