At a Glance
- Tasks: Support and troubleshoot enterprise applications, focusing on TechnologyOne and Microsoft SQL Server.
- Company: Join a dynamic tech team in Townsville with a focus on innovation.
- Benefits: Hands-on experience, professional growth, and the chance to work with top vendors.
- Other info: Great opportunity for career advancement in a supportive team.
- Why this job: Make a real impact by solving complex technical issues in a collaborative environment.
- Qualifications: Experience with TechnologyOne, Chris21, and strong SQL Server skills are essential.
The predicted salary is between 81000 - 99000 $ per year.
Our client is seeking an experienced Systems Analyst to join their technology team in Townsville. This is a hands-on technical role supporting a large and complex application environment, with responsibility for application support, Microsoft SQL Server, troubleshooting, debugging, releases and vendor management. The environment supports around 100 applications, so strong technical problem-solving skills and the ability to work effectively with multiple vendors and stakeholders are important. This role is based in Townsville with a weekly requirement to be onsite.
The Opportunity
You will be responsible for the ongoing support, maintenance and improvement of business-critical applications and databases, working closely with internal teams and external vendors to resolve issues and deliver system changes. The role will have a particular focus on TechnologyOne, Chris21 and Microsoft SQL Server, so experience across these environments will be highly valuable.
Key responsibilities
- Provide hands-on application support across a large and varied application environment
- Support and troubleshoot TechnologyOne and Chris21 applications
- Administration and support of on-premises TechnologyOne applications, including ECM, CES, CiA and P&R, and Frontier Software Chris21, encompassing application upgrades, environment refreshes, database troubleshooting, incident and problem management, system configuration, and ongoing application support and maintenance.
- Administer and support Microsoft SQL Server environments
- Investigate, troubleshoot and debug complex application and database issues
- Monitor application performance and identify recurring issues and opportunities for improvement
- Work with vendors to resolve technical issues, manage incidents and coordinate fixes and enhancements
- Manage application changes and releases, including testing, deployment and post-release support
- Coordinate technical activities across multiple application vendors and internal stakeholders
- Support major incidents and contribute to root cause analysis and post-incident reviews
- Assist with application configuration, testing, system improvements and technical documentation
- Develop or maintain scripts where required to support system administration and troubleshooting
- Maintain appropriate records across incidents, requests, changes and releases
About You
- Strong experience supporting and troubleshooting enterprise applications
- Hands-on experience with TechnologyOne is essential
- Experience with Chris 21
- Experience in the administration and support of on-premises TechnologyOne applications, including ECM, CES, CiA and P&R, and Frontier Software Chris21, encompassing application upgrades, environment refreshes, database troubleshooting, incident and problem management, system configuration, and ongoing application support and maintenance.
- Strong Microsoft SQL Server experience, including database administration and troubleshooting
- A Microsoft SQL Server / DBA certification or equivalent recognised Microsoft DBA qualification
- Proven ability to troubleshoot, debug and resolve complex technical issues
- Experience managing application releases, changes and deployments
- Strong vendor management skills and confidence coordinating multiple external suppliers
- Excellent communication skills, with the ability to work effectively with technical and non-technical stakeholders
- Experience working across a large application environment with multiple systems and vendors
- Understanding of ITIL/service management principles
- Relevant IT qualifications
This is not a Business Analyst role. We are looking for someone who is technically hands-on, can troubleshoot and debug issues, understands databases and applications, and is comfortable working directly with vendors and technical teams. Experience with TechOne is essential.
System Analyst employer: Sharp and Carter
FUNDAY is an exceptional employer, offering a dynamic work environment where innovation and creativity thrive. As the Head of Ecommerce & Digital Growth, you'll be at the forefront of shaping a rapidly expanding brand, with direct access to leadership and a culture that values entrepreneurial spirit. Enjoy unique perks like generous product discounts and additional leave days, all while contributing to a mission-driven company that's redefining the confectionery landscape in Australia and beyond.
