At a Glance
- Tasks: Coordinate and host engaging learning programs for members and facilitators.
- Company: Join a respected national body focused on leadership development in Australia.
- Benefits: Competitive salary, modern CBD office, structured onboarding, and growth opportunities.
- Other info: Exciting chance to enhance your career in a dynamic environment.
- Why this job: Be part of a collaborative team that values professionalism and inclusion.
- Qualifications: 3+ years in customer-facing roles with strong communication skills.
The predicted salary is between 92000 - 92000 $ per year.
Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia. They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.
You’ll be joining a collaborative, people-focused team that values professionalism, inclusion and service. The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.
About the Role
You’ll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs. This is a front-facing operational role where you’ll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience. You’ll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.
Key Responsibilities
- Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience.
- Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications.
- Serve as the main contact for members, clients, learners and facilitators from registration through to completion.
- Monitor inboxes and communication channels, resolving or escalating queries with sound judgement.
- Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications.
- Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required.
- Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience.
- Maintain high standards of presentation, professionalism and member-centric service.
Key Selection Criteria
- Minimum 3 years’ experience in customer-facing role.
- Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants.
- Polished presentation.
- Comfortable presenting information to groups and supporting virtual delivery platforms.
- Highly organised, with excellent planning, prioritisation and time-management skills.
- Confident using digital systems, CRMs, online learning tools and virtual delivery platforms.
The details
- $92,000 package (inclusive of Super).
- 12-month fixed-term contract due to internal secondment.
- Monday to Friday, in the CBD office at least four days a week.
Program Coordinator – Member Experience in Sydney employer: Sharp and Carter
FUNDAY is an exceptional employer, offering a dynamic work environment where innovation and creativity thrive. As the Head of Ecommerce & Digital Growth, you'll be at the forefront of shaping a rapidly expanding brand, with direct access to leadership and a culture that values entrepreneurial spirit. Enjoy unique perks like generous product discounts and additional leave days, all while contributing to a mission-driven company that's redefining the confectionery landscape in Australia and beyond.
