We're partnering with a well-established Australian superannuation organisation to recruit an experienced Resolutions Officer for an immediate temp opportunity.
The focus of this role is on early resolution and member experience rather than complex complaint investigations or formal dispute management with an emphasis on providing a positive member experience.
About the role
You’ll manage a portfolio of member matters, working proactively to resolve straightforward issues before they escal…
Success in this role comes from strong communication skills, sound judgement, and the ability to confidently engage with members over the phone to achieve positive outcomes.
- Manage a portfolio of member enquiries and complaints with a focus on early resolution.
- Contact members by phone to understand concerns, provide updates and work towards timely resolutions.
- Prepare clear and professional written correspondence.
- Liaise with internal stakeholders to ensure member issues are resolved efficiently.
- Maintain accurate case notes and documentation within CRM systems.
- Deliver an exceptional member experience through empathetic and solution-focused communication.
About you
- Prior experience working within the superannuation industry is essential.
- Previous experience in member services, complaints, resolutions or a similar customer-focused environment.
- Strong phone-based customer service skills and confidence managing sensitive conversations.
- A natural problem solver with a solutions-focused mindset.
- Excellent written communication and attention to detail.
- Experience using Salesforce or a similar CRM system is highly regarded.
- Knowledge of ASIC RG271 or complaints handling is advantageous but not essential.
What's on offer
- 3-6 month contract with potential for extension.
- $40-$45 per hour + super, depending on experience.
- Hybrid working arrangement based in Melbourne CBD.
- Join a collaborative team within a respected superannuation organisation.
- Immediate start available
Please note: Due to the timeline of this opportunity, applicants must be available to commence within 2 weeks of offer.
If you’re an experienced superannuation professional who enjoys speaking with members, resolving issues, and delivering great service, we’d love to hear from you.
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Resolutions officer in Melbourne employer: Sharp and Carter
FUNDAY is an exceptional employer, offering a dynamic work environment where innovation and creativity thrive. As the Head of Ecommerce & Digital Growth, you'll be at the forefront of shaping a rapidly expanding brand, with direct access to leadership and a culture that values entrepreneurial spirit. Enjoy unique perks like generous product discounts and additional leave days, all while contributing to a mission-driven company that's redefining the confectionery landscape in Australia and beyond.
