At a Glance
- Tasks: Manage customer enquiries, process orders, and provide admin support in a fast-paced environment.
- Company: Join a well-established organisation in Ringwood with a friendly team.
- Benefits: Immediate start, supportive environment, and opportunities for skill development.
- Other info: Convenient location with varied responsibilities across customer service and order management.
- Why this job: Be a key contact for customers and build strong relationships while managing multiple priorities.
- Qualifications: Experience in customer service or administration, strong communication skills, and attention to detail.
The predicted salary is between 47250 - 57750 $ per year.
We are partnering with a well-established organisation in Ringwood to recruit an experienced Customer Service Administrator.
Joining a friendly and supportive team, you will play an important role in managing customer enquiries, processing orders and providing administrative support to ensure the smooth delivery of day-to-day operations.
The Role
This is a varied and hands-on position suited to someone who enjoys working in a fast-paced environment, building strong customer relationships and managing multiple priorities.
As a key point of contact for customers, you will work closely with internal departments to manage enquiries, process orders and ensure a high standard of customer service.
Key Responsibilities
- Managing incoming customer enquiries via phone and email.
- Processing customer orders and maintaining accurate records.
- Providing updates on order progress, product availability and delivery timelines.
- Liaising with internal teams to coordinate customer requirements.
- Investigating and resolving customer enquiries and order discrepancies.
- Maintaining accurate customer information across internal systems.
- Supporting the wider team with general administration and operational tasks.
- Building positive relationships with customers and internal stakeholders.
About the Opportunity
We are partnering with a well-established organisation in Ringwood to recruit an experienced Customer Service Administrator.
Joining a friendly and supportive team, you will play an important role in managing customer enquiries, processing orders and providing administrative support to ensure the smooth delivery of day-to-day operations.
The Role
This is a varied and hands-on position suited to someone who enjoys working in a fast-paced environment, building strong customer relationships and managing multiple priorities.
As a key point of contact for customers, you will work closely with internal departments to manage enquiries, process orders and ensure a high standard of customer service.
Key Responsibilities
- Managing incoming customer enquiries via phone and email.
- Processing customer orders and maintaining accurate records.
- Providing updates on order progress, product availability and delivery timelines.
- Liaising with internal teams to coordinate customer requirements.
- Investigating and resolving customer enquiries and order discrepancies.
- Maintaining accurate customer information across internal systems.
- Supporting the wider team with general administration and operational tasks.
- Building positive relationships with customers and internal stakeholders.
About You
- Previous experience in Customer Service, Sales Support, Administration or Order Processing.
- Strong communication skills and a customer-focused approach.
- Excellent attention to detail and organisational skills.
- Ability to manage competing priorities in a busy environment.
- Confidence using CRM, ERP or order management systems.
- Proficiency in Microsoft Office applications.
- Experience in a product-based, manufacturing or distribution environment would be advantageous.
- A positive, adaptable and team-oriented attitude.
What's On Offer
- Immediate start available.
- Convenient Ringwood location.
- Supportive and collaborative team environment.
- Varied responsibilities across customer service, administration and order management.
- Opportunity to further develop your skills and experience.
- #J-18808-Ljbffr
Customer Service Administrator in Melbourne employer: Sharp and Carter
FUNDAY is an exceptional employer, offering a dynamic work environment where innovation and creativity thrive. As the Head of Ecommerce & Digital Growth, you'll be at the forefront of shaping a rapidly expanding brand, with direct access to leadership and a culture that values entrepreneurial spirit. Enjoy unique perks like generous product discounts and additional leave days, all while contributing to a mission-driven company that's redefining the confectionery landscape in Australia and beyond.
