Sharp and Carter are seeking a motivated Customer Service Representative to join the team of a well known manufacturing company based in Rydalmere. This role is ideal for someone with a passion for providing excellent customer service and managing service requests efficiently.
Position Type: 6 month Temp initially (perm opportunities available)
Location: Rydalmere, NSW - full time in office
Work Schedule: Monday to Friday, 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM
Key Responsibilities:
- Take inbound calls, acting as the first point of contact for customers, determining if a service request is needed and entering it into the system.
- Provide after-sales service to address customer requests or issues.
- Manage administrative tasks within the service team, ensuring smooth daily operations.
- Communicate effectively with internal stakeholders and answer emails promptly.
- Ensure a high level of customer service to meet both business and customer needs.
The Ideal Candidate
- Excellent communication skills, both verbal and written.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Experience in a customer service call center role.
- Ability to work effectively both independently and as part of a team.
- A positive, solutions-oriented attitude and the ability to remain professional under pressure.
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Customer Service Representative employer: Sharp and Carter
FUNDAY is an exceptional employer, offering a dynamic work environment where innovation and creativity thrive. As the Head of Ecommerce & Digital Growth, you'll be at the forefront of shaping a rapidly expanding brand, with direct access to leadership and a culture that values entrepreneurial spirit. Enjoy unique perks like generous product discounts and additional leave days, all while contributing to a mission-driven company that's redefining the confectionery landscape in Australia and beyond.
