At a Glance
- Tasks: Manage customer enquiries and build strong relationships while ensuring exceptional service.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Full-time hours, supportive environment, and opportunities for learning.
- Other info: Work Monday to Friday, 8am - 4pm in Stapylton.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 35550 - 43450 $ per year.
This is a fantastic opportunity for someone who enjoys building strong customer relationships, providing exceptional service and taking ownership of customer enquiries from initial contact through to delivery.
Working as part of a collaborative team, you will play an important role in supporting existing customers, identifying new sales opportunities and ensuring a seamless customer experience.
- The Role Reporting to the Internal Sales Manager, your responsibilities will include:
- Managing incoming customer enquiries, quotations and sales orders, ensuring a high level of customer service.
- Building and maintaining strong relationships with existing customers to encourage repeat business.
- Preparing and following up quotations, ensuring accuracy and timely responses.
- Processing customer orders and coordinating delivery requirements through internal systems.
- Responding to enquiries regarding products, pricing, stock availability and delivery schedules.
- Proactively identifying new business opportunities through outbound calls, lead generation and customer follow-ups.
- Supporting External Sales Representatives with customer enquiries and sales opportunities.
This is a fantastic opportunity for someone who enjoys building strong customer relationships, providing exceptional service and taking ownership of customer enquiries from initial contact through to delivery.
Working as part of a collaborative team, you will play an important role in supporting existing customers, identifying new sales opportunities and ensuring a seamless customer experience.
- The Role Reporting to the Internal Sales Manager, your responsibilities will include:
- Managing incoming customer enquiries, quotations and sales orders, ensuring a high level of customer service.
- Building and maintaining strong relationships with existing customers to encourage repeat business.
- Preparing and following up quotations, ensuring accuracy and timely responses.
- Processing customer orders and coordinating delivery requirements through internal systems.
- Responding to enquiries regarding products, pricing, stock availability and delivery schedules.
- Proactively identifying new business opportunities through outbound calls, lead generation and customer follow-ups.
- Supporting External Sales Representatives with customer enquiries and sales opportunities.
About You
To be successful in this role, you will be a confident communicator who enjoys working with customers and has a proactive, solutions-focused approach.
Ideally, you will bring
- Previous experience in customer service, sales support or account coordination.
- Excellent communication skills and the ability to build strong customer relationships.
- Experience preparing quotations, processing orders and managing customer enquiries.
- Strong organisational skills with excellent attention to detail.
- A positive, team-oriented attitude and willingness to learn.
This is a full time permanent position working Monday to Friday 8am - 4pm.
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Customer Service Administrator employer: Sharp and Carter
FUNDAY is an exceptional employer, offering a dynamic work environment where innovation and creativity thrive. As the Head of Ecommerce & Digital Growth, you'll be at the forefront of shaping a rapidly expanding brand, with direct access to leadership and a culture that values entrepreneurial spirit. Enjoy unique perks like generous product discounts and additional leave days, all while contributing to a mission-driven company that's redefining the confectionery landscape in Australia and beyond.
