Retail and Admin Assistant

We have an exciting opportunity at our Beresfield watersports superstore, home to Sharkskin clothing and Neptune watersports equipment. Sharkskin and Neptune Sports is seeking a Retail and Admin Assistant to join our team on a part-time basis with the option for full-time for the right candidate. Combining retail sales, customer service and administration, this varied role suits someone who enjoys meeting people, staying organised and keeping things running smoothly.

This role offers an excellent opportunity to develop your skills in a dynamic retail and administrative environment. You will play a key role in supporting both our retail operations and administrative functions, ensuring smooth day-to-day operations and exceptional customer service.

Key responsibilities:

• Providing professional and courteous customer service to retail clients, assisting with product enquiries and purchases
• Managing point-of-sale transactions accurately and efficiently
• Processing customer orders and handling payments securely
• Maintaining accurate inventory records and assisting with stock management
• Supporting administrative tasks including filing, data entry and record keeping
• Responding to customer enquiries via phone, email and in person in a timely manner
• Assisting with merchandising and maintaining a clean, organised retail space
• Supporting the preparation and distribution of sales documentation and invoices
• Liaising between retail and administrative departments to ensure efficient information flow
• Contributing to the achievement of sales and customer service targets

What we're looking for:

• Previous experience in a retail or customer service environment is advantageous
• Strong organisational and time management skills with the ability to multitask
• Excellent communication skills, both written and verbal
• Proficiency with point-of-sale systems and basic computer software
• A professional and friendly demeanour with a customer-focused approach
• Attention to detail and accuracy in administrative and financial tasks
• Ability to work independently and as part of a team
• Flexibility and willingness to adapt to changing priorities
• Basic numeracy skills for handling cash and processing transactions
• A genuine interest in retail and the products or services offered

What we offer:

• A flexible part-time working arrangement that fits around your lifestyle.
• Full-time opportunity if more desired and suitable.
• Opportunities to develop your skills in both retail and administrative functions
• A supportive and collaborative team environment
• Exposure to a dynamic business and potential for career growth
• Competitive remuneration for the role
• A professional workplace culture with clear values and standards

Sharkskin is a forward-thinking organisation committed to delivering quality products and exceptional service to our customers. We pride ourselves on our professional approach, innovation, and dedication to customer satisfaction. Our team values collaboration, integrity, and continuous improvement, creating a workplace where employees are supported to succeed. We are passionate about our industry and committed to maintaining the highest standards in everything we do.