At a Glance
- Tasks: Manage front desk operations and ensure guest satisfaction during night shifts.
- Company: Luxury five-star hotel in the heart of Cairns with a global presence.
- Benefits: Competitive salary, career advancement, staff discounts, and duty meals.
- Other info: Opportunity for lifelong development and growth in a vibrant environment.
- Why this job: Join a prestigious hotel and gain valuable experience in hospitality.
- Qualifications: Experience in front desk operations and strong customer service skills.
The predicted salary is between 19.8 - 24.2 $ per hour.
At Shangri-La The Marina, Cairns, we have an excellent opportunity for an experienced
Night Auditor to join our Front Office team.
The Hotel
Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns.
With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.
The Role
- Is responsible for all activities at the Front Desk, as well as other hotel activities relating to the effective and efficient operation of the hotel, and being supportive to the Night Supervisor.
- At the commencement of the shift, discusses with the outgoing GSR on current and or possible problems that may be encountered during the shift, and completes a shift handover.
- Ensure that the Reception Diary is read, and records any information during the shift that needs to be followed up by the AM/PM shift.
- Is aware on the commencement of the shift of any departures and arrivals, and the vacant rooms available to sell.
Also the (HNC) reservations for the following morning, plus any other early arrivals or early departures.
- Ensures that all Traces are actioned, or rolled onto the next day if they cannot be resolved.
- All Registration Cards for Check-Ins must be updated, with Profiles in Fidelio to the Shangri-La standard, prior to ending the night shift.
- Works with the Night Supervisor and ensures that hotel policies and procedures are adhered to.
- Attends to guest needs during the course of the night shift.
- Ensure that the Night Audit process is carried out successfully.
- Assumes other duties as assigned by the Night Supervisor and /or Front Office Manager.
What’s in it for you
- A competitive salary and incentive scheme
- Opportunity for career advancement within a global hotel brand
- Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group
- Duty meals provided in fully staffed and maintained staff canteen
- Laundered staff uniform
- Shangri-La Academy offering lifelong development programs
- Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront
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Night Auditor employer: Shangri-La Hotels
Shangri-La The Marina, Cairns is an exceptional employer that offers a vibrant work culture in a stunning waterfront location. With competitive salaries, generous accommodation benefits, and a commitment to employee growth through the Shangri-La Academy, team members enjoy numerous perks including F&B discounts and a supportive environment that fosters career progression within a prestigious global brand. Join us to be part of a dynamic team where your contributions are valued and rewarded.
