At a Glance
- Tasks: Manage customer feedback and resolve complaints while ensuring fair outcomes.
- Company: Leading not-for-profit community housing provider focused on inclusion.
- Benefits: Supportive work environment with opportunities for personal growth.
- Other info: Opportunity to travel to various SGCH offices across NSW and VIC.
- Why this job: Make a real difference in people's lives through effective communication.
- Qualifications: Strong communication skills and a passion for service improvement.
The predicted salary is between 63000 - 77000 $ per year.
SGCH is a leading not-for-profit community housing provider in NSW and VIC, committed to creating belonging and an inclusive workplace. The Customer Feedback Specialist will manage end-to-end feedback, complaints, appeals and claims, collaborating with customers and stakeholders to ensure fair outcomes while complying with policies and legislation.
The role requires a balanced, fair investigator with strong communication skills and a service improvement mindset, with travel to all SGCH offices.
Customer Feedback & Resolution Specialist in Sydney employer: SGCH
At SGCH, we pride ourselves on being an exceptional employer that champions diversity, inclusion, and connection within our team. Located in the vibrant community of Redfern, NSW, we offer a competitive salary package, generous NFP salary packaging options, and a strong focus on employee growth through internal promotions and professional development opportunities. Our agile work culture promotes work-life balance with hybrid arrangements, ensuring that our employees feel valued and empowered to thrive while making a meaningful impact in the lives of over 12,000 customers.
