At a Glance
- Tasks: Support sales activities and ensure customer satisfaction in the novated leasing department.
- Company: Join a dynamic team focused on customer service and sales support.
- Benefits: Enjoy wellness days, paid parental leave, and education support.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Make a real difference by helping customers navigate their leasing journey.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 37800 - 46200 $ per year.
This role is responsible for supporting sales activities in the novated leasing department, ensuring efficient management of order pipeline, and maintaining revenue.
The main focus of the position is to provide a high level of customer satisfaction by promptly and effectively processing novated lease documentation and answering customer queries.
- Job Requirements
- Previous experience in a customer service or sales role
- Previous experience in providing administrative support
- Excellent verbal and written communication skills
- Professional and courteous customer service skills
- Strong numerical skills
- Proficient data entry skills, with an emphasis on accuracy and speed
- Exposure to a call centre environment is desirable
- Job Responsibilities
- Contacting customers after order placement to issue and obtain all necessary documentation and ensure the customers file meets quality requirements, ready to handover to the deliveries team.
- Develop a comprehensive understanding of the sales processes and systems, ensuring timely and accurate updates in accordance with company policy.
- Managing queries and objections for orders in the pipeline that have not yet been transferred to the deliveries team.
- Professionally addressing any customer queries or escalations in line with the complaint management process.
- Collaborating with internal stakeholders to provide professional resolutions to customer queries.
- Perform other administrative activities supporting the overall team efficiency and its ability to achieve targets.
- Perform other duties in line with functions within the sales support team, such as lead allocation, file check and phone queue customer service.
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to Linked In Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program
Sales Support Administrator in Sydney employer: SG Fleet
SG Fleet is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a focus on innovative talent acquisition strategies and cross-border collaboration, employees are empowered to build sustainable talent pipelines while enjoying a supportive environment that values transparency and respect in every candidate interaction. Located across Australia and New Zealand, SG Fleet offers unique opportunities to engage with cutting-edge digital mobility solutions and enterprise automation initiatives, making it a rewarding place for those seeking meaningful employment.
