At a Glance
- Tasks: Coordinate vehicle deliveries and ensure top-notch customer satisfaction through effective communication.
- Company: Join a dynamic team focused on customer service excellence in the automotive industry.
- Benefits: Enjoy wellness days, parental leave, career progression, and education support.
- Other info: Great opportunities for growth and a supportive work culture.
- Why this job: Make a real difference in customer experiences while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and ability to manage competing priorities.
The predicted salary is between 47250 - 57750 $ per year.
Seeking graduate for entry level operations role. The Vehicle delivery co-ordinator is charged with ensuring a high level of customer satisfaction through the efficient, effective and timely co-ordination of the driver’s new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the new novated lease.
Job Requirements
- Excellent phone manner and communication skills
- Strong time management and organisational skills
- Ability to effectively negotiate
- Ability to manage workload efficiently and deal with competing priorities
- Ability to work to deadlines in a fast-paced environment
Job Responsibilities
- Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time
- Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information
- Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner
- Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction
- Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures
- Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements
- Manage internal reports on outstanding deliveries
- Continually review, assess and follow up overdue/outstanding orders
Recharge and relax with up to 4 days of wellness days every year. We offer industry leading 20 weeks paid parental leave. Monetary service milestone awards. Career progression opportunities. Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more. Two paid volunteer days each year. Health and wellbeing support including a subsidy and an Employee assistance Program.
Customer Service Representative in Sydney employer: SG Fleet
SG Fleet is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a focus on innovative talent acquisition strategies and cross-border collaboration, employees are empowered to build sustainable talent pipelines while enjoying a supportive environment that values transparency and respect in every candidate interaction. Located across Australia and New Zealand, SG Fleet offers unique opportunities to engage with cutting-edge digital mobility solutions and enterprise automation initiatives, making it a rewarding place for those seeking meaningful employment.
