At a Glance
- Tasks: Provide top-notch maintenance support and manage fleet servicing costs.
- Company: Join a leading financial services company in fleet management.
- Benefits: Enjoy wellness days, flexible work, and career growth opportunities.
- Other info: Be part of a diverse team with a strong focus on work-life balance.
- Why this job: Make a real impact in customer service and vehicle maintenance.
- Qualifications: Tertiary qualification in Automotive and experience in customer service.
The predicted salary is between 120000 - 125000 $ per year.
This position is responsible for providing effective cost-controlled maintenance support for all clients, while maintaining a level of exceptional product support and service. Responsibilities include:
- Responding promptly to all maintenance calls and e-mails.
- Accessing required levels of work with authorised repairers and providing appropriate repair authorisations in line with vehicle contracts.
- Ensuring that all external and internal customer and supplier queries are answered appropriately.
- Driving a strong customer service culture focused on accountability, engagement, and customer experience ownership.
- Managing and controlling servicing and repair costs for all fleet vehicles.
- Minimising downtime of vehicles (VOR).
- Maximising vehicle warranties, including requests on post-warranty support on all manufacturers’ “product problem” and other premature mechanical repairs.
- Advising clients on maintenance-related issues covering their vehicle’s contract entitlements and inclusions such as Tyre Allowance, Roadside Assistance, and Accident Management.
Skills and Experience:
- Tertiary qualification in Automotive - vehicle qualification or equivalent.
- Extensive experience in the motor industry.
- Experience in a customer service role and/or negotiating with suppliers.
- Strong technical/numerical skills, shares knowledge, and is thorough and accurate.
About Us: We are a financial services company that specialises in fleet management, vehicle leasing, and salary packaging, with a presence across Australia, the UK, and NZ. A total portfolio under management of $2.5 billion and over 1200 employees.
Perks Include:
- Up to four extra days of leave each year (Wellness days).
- 20 weeks paid parental leave.
- Vehicle salary packaging.
- Monetary service milestone awards.
- Recruitment referral bonus.
- Discounted mobility products and services.
- Flexible work arrangements.
- Career progression opportunities.
- Education support towards your growth.
- Two paid volunteer days each year.
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to the closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Maintenance Controller in Sydney employer: SG Fleet AU
SG Fleet is an exceptional employer that prioritises employee well-being and professional growth, offering benefits such as up to 4 wellness days annually, 20 weeks of paid parental leave, and a dedicated learning budget. With a strong focus on diversity and work-life balance, employees are encouraged to develop their skills in a supportive environment while contributing to meaningful outcomes in the corporate purchasing sector. Located in a vibrant area, SG Fleet fosters a positive team culture and provides ample opportunities for career progression.
