Job Description
This position is responsible for the provision of maintenance administrative duties related to the support of SG Fleet’s supplier and customer requirements. In doing so, this role assists with the creation and processing of supplier purchase orders, distribution of outbound customer notifications and manages inbound tasks generated from internal and external stakeholders.
Job Description
This position is responsible for the provision of maintenance administrative duties related to the support of SG Fleet’s supplier and customer requirements. In doing so, this role assists with the creation and processing of supplier purchase orders, distribution of outbound customer notifications and manages inbound tasks generated from internal and external stakeholders.
Job Requirements
- Good communication skills both written and verbal, ability to communicate at all levels
- Competent level of proficiency in software packages, ability to learn new systems confidently
- Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
- Critically analyses information and resolves problems through to complete resolution in a timely and effective manner. Can resolve problems through to complete resolution for the Customer
- Consistently driven to take responsibility for high quality work, show innovative and forward thinking
Job Responsibilities
- Inspect and authorise payment of service orders raised. Actively review the service orders provided to ensure customer requirements are being met and advise of potential process improvements.
- Role model excellent customer service and drive a customer first culture by managing any issues effectively through to Resolution and in a timely manner.
- Provide administration support with the management of Maintenance Team related tasks such as mid lease changes, due for service and bulk approvals.
- Perform purchase order reconciliation, in conjunction with Finance, to ensure cost control and invoicing accuracy.
- Ownership of portfolio of assigned task involving varied administration, supplier and customer support functions.
Job Benefits
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program
Learn more by watching SG Fleet Careers
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Service Support Officer in Melbourne employer: SG Fleet AU
SG Fleet is an exceptional employer that prioritises employee well-being and professional growth, offering benefits such as up to 4 wellness days annually, 20 weeks of paid parental leave, and a dedicated learning budget. With a strong focus on diversity and work-life balance, employees are encouraged to develop their skills in a supportive environment while contributing to meaningful outcomes in the corporate purchasing sector. Located in a vibrant area, SG Fleet fosters a positive team culture and provides ample opportunities for career progression.
