At a Glance
- Tasks: Assist customers with inquiries and provide outstanding service in a dynamic environment.
- Company: Join Seven West Media, a leading media organisation making a real community impact.
- Benefits: Enjoy perks like salary sacrifice, paid parental leave, and employee discounts.
- Other info: Work in a vibrant atmosphere with opportunities for personal and professional growth.
- Why this job: Make a difference every day while developing your skills in a supportive team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
Looking for a role with purpose, variety and the opportunity to genuinely help people? At Seven West Media, our Customer Service team supports customers through some of life’s most important moments, while also helping businesses connect with their communities. From assisting families with notices to supporting government and business clients, you’ll be part of a team that makes a real difference every day.
We’re looking for a dynamic Customer Service professional who enjoys variety and thrives in a busy environment. You’ll move confidently between calls, orders, inbox enquiries and administration, providing friendly, accurate and efficient service along the way.
About the role:
- Taking incoming customer and order enquiries.
- Managing multiple queues and supporting different areas of the business.
- Processing classified advertising orders for clients including government organisations, agencies and funeral directors.
- Assisting members of the public with advertising including death notices, real estate, motoring, employment and general classifieds.
- Proofreading and editing customer advertisements and online orders with a strong eye for detail.
- Booking advertisements and coordinating artwork requirements.
- Setting up and maintaining the daily index.
- Managing multiple inboxes and responding to customer requests.
- Providing outstanding customer service while meeting deadlines and service standards.
About you:
- You’ll be an adaptable team player who enjoys helping people, is comfortable juggling different priorities and takes pride in getting the details right.
- You’ll bring previous customer service experience, either phone-based or face-to-face.
- Strong communication and relationship-building skills.
- Excellent attention to detail and accuracy.
- The ability to stay organised and manage competing deadlines.
- A positive, can-do attitude and willingness to jump in and help.
- Strong organisational and multitasking skills.
- Confidence learning new systems and processes.
- Experience in contact centres, administration, internal sales or industries such as funerals, insurance, healthcare, real estate, superannuation or media will be highly regarded.
About the benefits:
- A role with genuine purpose and community impact.
- Enjoy benefits including salary sacrifice and paid parental leave.
- Access to employee discounts across entertainment and a range of iconic brands.
- Enjoy an onsite cafe, free onsite gym and free EV charging bays.
- The opportunity to work with one of Western Australia’s leading media organisations.
If you’re a confident communicator who enjoys variety, has a great eye for detail and genuinely loves helping people, we’d love to hear from you. Apply now and join our Customer Service team.
Please note, only applicants with valid Australian work rights will be considered. We are an equal opportunity employer committed to fostering diversity and inclusion. We do not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.
Customer Service Officer in Brisbane employer: Seven West Media Limited
Seven West Media Limited is an exceptional employer that fosters a dynamic and collaborative work culture in Albury, NSW. With a strong focus on employee growth, we offer comprehensive training and development opportunities, empowering our Sales Executives to excel in their roles while building meaningful relationships with local clients. Join us to be part of a leading media company that values innovation and teamwork, providing you with the tools to succeed in a rewarding career.
