Principal Technical Consultant

Service Now is seeking a Principal Technical Consultant to join their team in Millers Point, New South Wales, Australia.

Company Description

Job Description

The Customer Excellence Group (CEG) at Service Now works with customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success.

As part of the CEG team, you will work with customers to drive consumption, adoption, and customer satisfaction and ultimately help customers grow their business on the Service Now platform by realizing the value of their Service Now investment.

The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our products.

• What You Get To Do In This Role
• Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery, including presenting technical and business concepts to a variety of stakeholders.
• You will be a key member of our expert team and will configure Applications, Workflows, and UI and use your customer-centric interpersonal skills to work in culturally diverse, matrixed project teams.
• You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements, and other relevant inputs for the overall success of the deployment.
• You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
• You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers, and our delivery partners in configuration best practices for the ITOM / ITAM/ SPM and ITSM application suites.

Qualifications

In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.

• Experience and Certification in at least 3 of the following Product areas: Service Now Administration, IT Service Management, Hardware Asset Management, Software Asset Management, Discovery, Service Mapping, Event Management, Cloud Management.
• Expertise In The Following Areas Will Be Considered Favourably
• ITIL / CMDB implementations.
• In-depth knowledge of ITSM Processes including Incident, Problem, Change, and Request.
• In-depth knowledge of the Software Asset Management processes.
• Strong Infrastructure knowledge of current Compute, Network, and Storage platforms.
• Advanced and current understanding (and practice) in Windows Domain and Unix System Administration.
• IT Operations experience in Enterprise Environments.
• Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues.
• Experience with Monitoring tools such as SCOM, Solar Winds & Netcool.
• Integration expertise with standard methodologies, such as SOAP, REST, etc.
• Automation experience, either self-built or using tools such as Puppet / Chef / Ansible.
• Knowledge of typical tiered application Architectures (Micro-services, Portal Applications, Client / Server, etc).
• Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
• Scripting with Power Shell, Perl, WMI, shell, Python, Java Script. XPath.
• Prior and current technical expertise in web technology and the ability to learn new technologies.
• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
• Equal Opportunity Employer

Service Now is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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