At a Glance
- Tasks: Lead root cause investigations and collaborate with teams to resolve customer issues.
- Company: ServiceNow, a leader in AI-driven IT service management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and teamwork.
- Why this job: Make a real impact by driving process improvements and enhancing customer experiences.
- Qualifications: Experience in problem management and strong collaboration skills.
The predicted salary is between 63000 - 77000 $ per year.
Service Now in Sydney is seeking an experienced Problem Manager to work with Development, Infrastructure and Customer Support to manage known errors, mitigate impact, and drive remediation.
You will drive root cause investigations, collaborate with cross-functional teams to resolve customer issues, and oversee prioritization and execution of remediation.
You’ll develop process improvements and contribute to data reporting, leading a culture of teamwork.
#J-18808-Ljbffr
Senior Problem Manager in Sydney employer: ServiceNow, Inc.
ServiceNow is an exceptional employer that fosters an AI-native culture, empowering employees to focus on meaningful work while driving innovation in the tech industry. With a strong emphasis on employee growth, collaboration, and flexibility, our APAC team thrives in a dynamic environment where your contributions directly impact revenue growth and customer success. Join us to be part of a forward-thinking organisation that values diversity, offers mentorship opportunities, and encourages the exploration of new processes and technologies.
