At a Glance
- Tasks: Lead IT incident resolution and provide top-notch support for end-user devices.
- Company: Join Service Stream, a leader in essential services across Australia.
- Benefits: Enjoy flexible working, career growth, and discounts at major retailers.
- Other info: Diverse and inclusive workplace with great opportunities for personal and professional development.
- Why this job: Make a real impact while mentoring others and driving tech excellence.
- Qualifications: 5+ years in IT support, expert in Microsoft 365, and strong problem-solving skills.
The predicted salary is between 82800 - 101200 $ per year.
- Join to apply for the
- Senior Digital Support Engineer role at
- Service Stream
Please note this is a 12-month fixed term contract.
About the role
- Lead the resolution of complex and high-priority IT incidents, acting as the senior escalation point.
- Provide Level 2 and Level 3 support for end-user devices (Windows/mac OS) and mobile platforms (Apple & Android).
- Administer and support Microsoft 365 applications including Teams, Share Point Online, Exchange Online, and Intune.
- Design and implement advanced configurations and security policies for end-user environments.
- Drive operational excellence through process improvement, automation, and documentation.
- Mentor junior support staff and lead knowledge‑sharing initiatives.
- Support onboarding/offboarding processes and ensure timely provisioning of hardware and access.
- Lead post‑incident reviews and contribute to strategic technology deployments and upgrades.
Skills and experience
- Minimum 5 years’ experience in IT support or service desk roles, with a strong focus on EUC.
- Proven experience in a senior‑level support role with incident coordination responsibilities.
- Expert‑level knowledge of Microsoft 365 administration, Intune, and Azure Active Directory.
- Strong scripting and automation skills (e. g., Power Shell).
- Excellent problem‑solving, communication, and stakeholder engagement skills.
- Bachelor’s degree in IT, Computer Science, or a related field.
- Certifications such as
- Microsoft 365 Certified: Enterprise Administrator Expert or
Modern Desktop Administrator Associate .
- ITIL Foundation certification or higher.
- Experience with cloud platforms (AWS, Azure) and project management in a support context.
About Us
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
We keep communities connected.
Benefits of working with us include
- Flexible working
- All flexibility requests are genuinely considered.
- Growth
- Career development opportunities across our expanding business units.
- Discounts
- Access to hundreds of retailers including Woolworths, Airbnb, JB Hi‑Fi, and Bupa.
- Paid leave
- Parental, cultural, community service, study, corporate volunteering, and purchased leave.
- Culture
- A workplace that values diversity, inclusion, and celebrates excellence.
How to apply
Please submit your interest with the
Apply button where you will be directed to create a profile on our system.
We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email
#J-18808-Ljbffr
Senior Digital Support Engineer employer: Service Stream
Service Stream is an exceptional employer, offering a dynamic work environment within the Victorian Power business that prioritises career development and employee growth. With a strong commitment to diversity and inclusion, employees benefit from extensive training opportunities, generous leave policies, and access to numerous discounts, all while contributing to essential services that keep communities connected.
