At a Glance
- Tasks: Ensure safe and efficient ground services for airline passengers and aircraft.
- Company: Join Service Stream, a leading partner in Australia's Defence sector.
- Benefits: Career growth, discounts, paid leave, and a supportive community.
- Other info: Flexible rostering and opportunities for skill enhancement.
- Why this job: Be part of a dynamic team making a real impact in aviation.
- Qualifications: Experience in aviation or customer service, with relevant certifications.
The predicted salary is between 62100 - 75900 $ per year.
We are growing - join our Defence division at Service Stream supporting the PAS contract.
About the Role
We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the maintenance of defence base services in the Northern Territory and South Australia. We have a role available for an Airline Terminal Officer to join our Defence division. This is a permanent full-time position based at RAAF Darwin.
About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.
Your next role comes with:
- Career development – we offer growth opportunities and support internal mobility. Employees have access to skill enhancement through cross-training among service teams, as well as participation in mentoring and leadership development programs.
- Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
- Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
- Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. We will support you to make defence life like community life through flexible rostering, option to purchase additional leave and providing a supportive community.
About the role
You will play a critical role in ensuring the safe, efficient, and customer-focused operation of ground services for airline passengers and aircraft. This position is responsible for coordinating and executing a range of operational tasks including passenger assistance, baggage handling, aircraft servicing, and compliance with aviation safety standards. The operator acts as a frontline representative of the airline, delivering high-quality service while maintaining strict adherence to regulatory and operational procedures.
Your key responsibilities will include:
- Assisting passengers during check-in, boarding, and disembarkation, ensuring a smooth and courteous experience.
- Handling baggage operations including loading, unloading, sorting, and transferring luggage safely and efficiently.
- Operating ground service equipment such as tugs, belt loaders, and air stairs in accordance with safety protocols.
- Conducting aircraft turnaround services including cabin cleaning, restocking supplies, and lavatory servicing.
- Monitoring and reporting any irregularities or safety concerns related to aircraft, passengers, or equipment.
- Communicating effectively with airline staff, ground crew, and airport authorities to coordinate operations.
- Ensuring compliance with aviation security regulations and workplace health and safety standards.
- Responding promptly to passenger inquiries and provide accurate information regarding flights and service.
About you
Our ideal candidate will have:
- Background in aviation, airport operations, or customer service, supported by AVIC0001 – Drive on Airside, AVID0006 – Prepare Freight for Flight, and AVII0009 – Check in Aircraft Passengers.
- Competent with baggage systems and ground support equipment; qualified to Drive Light Rigid and Drive Medium Rigid Vehicles.
- Skilled in cargo preparation and acceptance, including AVID0006 and AVID0005 – Accept Dangerous Goods for Air Transport.
- Experienced in passenger check-in (AVII0009) with desirable capability in AVIF0044 – Marshal Aircraft.
- Strong adherence to safety protocols, reinforced by AVIF0022 – Maintain WHS Procedures in Remote Pilot Aircraft Systems.
- Proven communication and collaboration in fast-paced, physically demanding, shift-based roles.
- Holds Certificate III in Aviation (Flight Operations), Air Operator Certificate (AOC), and Aviation Security Identification Card (ASIC).
- Holds or has ability to obtain Forklift licensing.
You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.
Airline Terminal Officer in Darwin employer: Service Stream
Service Stream is an exceptional employer, offering a dynamic work environment within the Victorian Power business that prioritises career development and employee growth. With a strong commitment to diversity and inclusion, employees benefit from extensive training opportunities, generous leave policies, and access to numerous discounts, all while contributing to essential services that keep communities connected.
