At a Glance
- Tasks: Coordinate workforce performance and develop accurate demand forecasts for operational success.
- Company: Join Service Stream, a leader in essential communications and utilities services.
- Benefits: Permanent full-time role with a focus on diversity and inclusion.
- Other info: Dynamic workplace with opportunities to collaborate across diverse teams.
- Why this job: Make a real impact by improving forecasting accuracy and enhancing operational performance.
- Qualifications: Experience in planning, scheduling, and process improvement is essential.
The predicted salary is between 75600 - 92400 $ per year.
The Performance and Forecasting Planner Role is positioned within Service Stream's Operational Support Services and involves the coordination of the operational performance and success of the Performance and Forecasting group as well as general customer experience.
About the Role
- Nature of Position: Permanent Full Time
- Location: Melbourne, VIC
- Reporting Line: Senior Planner
Key responsibilities
- Schedule the workforce in line with clients forecast in relevant database by ensuring they have the relevant compliance documents.
- Analyse historical data, business trends, and operational requirements to develop accurate workforce demand forecasts.
- Assess the current SSL contract and technicians' skills, and capabilities.
- Identify gaps between current and future requirements and develop strategies to bridge those gaps.
- On board new technicians and recommend sourcing strategies and retain top sub-contractors.
- Collect and analyse workforce data, metrics, and trends to generate insights and support decision-making.
- Monitor workforce performance and provide recommendations for improvement.
- Collaborate with stakeholders working closely with cross-functional teams.
- Identify opportunities to improve forecasting accuracy, performance metrics, and reporting processes.
- Implement best practices and leverage advanced analytical tools and technologies to enhance forecasting and performance analysis capabilities.
Experience required
- Experience planning and scheduling activities within a fast-paced workforce experience is essential.
- Process improvement implementation experience is required.
- Complex forecast and resource modelling and Power BI reporting experience is preferred.
- Stakeholder experience with various regulatory authorities is required.
Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities. Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.
Performance and Forecasting Planner in Melbourne employer: Service Stream Maintenance Pty Ltd
Service Stream is an exceptional employer, offering a dynamic and inclusive work environment in Fortitude Valley, QLD. As part of the Ignite Graduate Program, you'll benefit from structured learning, diverse job rotations, and networking opportunities with industry leaders, all while contributing to essential services that keep communities connected. With a strong focus on personal and professional growth, competitive remuneration, and a range of employee benefits, Service Stream is committed to fostering a culture where you can thrive and make a meaningful impact.
Contact Details:
Service Stream Maintenance Pty Ltd Recruitment Team
