At a Glance
- Tasks: Engage with the community and stakeholders to enhance Sydney's transport infrastructure.
- Company: Join ConnectSydney, a dynamic joint venture focused on innovative project management.
- Benefits: Enjoy flexible working, career growth opportunities, and discounts at popular retailers.
- Other info: Inclusive workplace celebrating diversity and offering various paid leave options.
- Why this job: Make a real impact in your community while building valuable relationships.
- Qualifications: Tertiary qualification in PR/Marketing/Communication is desirable; strong engagement skills required.
The predicted salary is between 49500 - 60500 $ per year.
Primary Location: NSW - Rockdale
Job Description Summary
Exciting new opportunity for an experienced Advisor to join Connect Sydney in our Rockdale office!
About the Role
Connect Sydney, a joint venture of Service Stream, Boral, and Johnson Controls, in partnership with Transport for NSW (Tf NSW), is entrusted with the management of the Harbour Zone.
Our responsibilities encompass routine maintenance, strategic enhancements, and specialised projects aimed at bolstering Sydney's transport infrastructure.
We pride ourselves on our innovative approaches to project management, asset management, fault management, routine maintenance, and special projects.
Our passion for building a better and safer Sydney drives us every day.
As our Customer & Stakeholder Advisor, you will support the Customer & Stakeholder Manager in building relationships with the community and stakeholders and ensuring our obligations for notifying and consulting with the community and stakeholders are met.
The role is frontline in managing our reputation and has the ability to drive high levels of customer satisfaction.
This role is being offered as a 12-month fixed term position, with the potential to extend.
If you are a driven and experienced individual in the community relations and stakeholder engagement sector, apply with us today!
Key responsibilities
- Act as a first point of contact and liaison with the community, stakeholders and customers regarding planned works.
- Work with the Customer & Stakeholder Manager to run community, stakeholder and customer consultations.
- Participate in door-knocks and meetings with residents, customers and stakeholders.
- Organise distribution of collateral and information using traditional and digital channels.
- Work with Connect Sydney's Fault Management Centre and Councils on works including managing vegetation, graffiti, litter, and other road maintenance activities.
- Work with the Fault Management Centre to coordinate Connect Sydney techs and Local Councils to trim vegetation that is obscuring traffic lights, VMS and other assets (door-knocking and letter drops when vegetation is on private land).
- Draft community engagement plans and seek approval from the Community & Stakeholder Manager.
- Draft public facing collateral and coordinate approvals.
- Update and maintain Consultation Manager recording and closing out all interactions.
- Provide information to the Community & Stakeholder Manager so Tf NSW can manage ministerial briefings and responses, media and correspondence relevant to the Harbour Zone and our work.
- Support research and survey programs to provide insights on Harbour Zone stakeholders, communities, and customers.
- Manage the Tf NSW milestone weekly reporting requirement.
- Manage the 1800 community line and community inbox, escalating issues to the Customer & Stakeholder Manager as appropriate.
- Seek to provide a high level of customer service to bolster the organisations reputation and build goodwill.
About you
- Tertiary qualification in Public Relations/Marketing/Communication & Journalism (Desirable).
- IAP2 certificate (Desirable).
- Current Drivers Licence.
- Exposure to the building/construction/engineering sectors.
- Exposure to the practice of community relations and stakeholder engagement.
- Highly organised and methodical.
- Excellent attention to detail.
- Proven ability to engage with a diverse range of people.
About us
Connect Sydney is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities.
We are committed to cultivating an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment.
Connect Sydney encourages and welcomes the opportunity for applicants to share their lived experiences.
We celebrate diversity at Connect Sydney and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran
Benefits of working with us include
- Flexible working - All flexibility requests are genuinely considered. This position is a hybrid role.
- Growth - We are growing and there are opportunities for your career development across our business units.
- Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers.
We also offer access to novated leasing.
- Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
- Culture - We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.
We come together each quarter with lunch provided.
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Customer & Stakeholder Advisor in Sydney employer: Service Stream Fixed Communications
Service Stream Fixed Communications offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a team that is committed to safety, innovation, and continuous improvement in delivering essential infrastructure services. The company values its workforce and fosters a culture where ideas are welcomed and contributions are recognized.
Contact Details:
Service Stream Fixed Communications Recruitment Team
