Senior Policy Officer SNSW Grade: 9/10
Employment Type : Full time – Ongoing
Location : Sydney McKell, with in-office and flexible work arrangements available aligned to the DCS workplace presence policy.
About the role
Service NSW is currently looking for a Senior Policy Officer to join their Emergency Management Advisory team.
The Emergency Management Advisory team is responsible for influencing and providing advice on Service NSW emergency management initiatives and supporting the delivery of projects and programs that meet the needs of disaster impacted customers.
Focus areas
- Service NSW’s role and functions in NSW emergency management arrangements
- Compliance with disaster recovery funding arrangements and expenditure reporting, including preparing and submitting reports and claims
- Development, review and continuous improvement of policies and initiatives related to Service NSW’s emergency management responsibilities.
About the team
The Emergency Management Advisory team sits within the Customer Care and Business Bureau (CCBB) division of Service NSW. CCBB designs and delivers customer‑centric products and services to individuals and businesses across New South Wales, including in times of crisis or natural disaster.
The Emergency Management Advisory team works collaboratively across all Service NSW divisions to deliver and support organisational objectives.
Responsibilities
- Research, analyse and review complex policy issues, identifying emerging issues, developing evidence‑based options, and recommended solutions to resolve problems and mitigate risks
- Provide expert policy advice and information to relevant stakeholders to facilitate the appropriate interpretation and implementation of policies and support Agency and/or Government policy initiatives
- Build and maintain relationships with key stakeholders, facilitating their engagement in, and contribution to, the identification and development of policy solutions and to inform policy decision‑making
- Monitor, evaluate and report on the development and/or implementation of policies to identify issues and ensure the achievement of desired outcomes
- Mentor and guide policy officers and support staff, ensuring compliance with governance and quality requirements, to successfully deliver policy priorities and initiatives
- Prepare correspondence, written reports, publications, and briefs, that are informative and aligned with agency requirements, to respond to Agency and/or Government requests
- Provide support and coordination of the Branch’s communications, human resources and procurement activity, including record maintenance and governance
To be successful in this role you will demonstrate
- The ability to develop and deliver strategic advice quickly and confidently
- Strong written and verbal communication skills, with high attention to detail
- Strong analysis and problem‑solving skills
- The ability to collaborate effectively across different teams and stakeholders, both internal and external, to deliver outcomes
- A good awareness of financial reporting and related policy matters or the ability to develop this awareness quickly
- Existing experience with disaster recovery funding arrangements and reporting and/or emergency management will be highly regarded, but not essential.
- Essential requirements: Willingness to provide support as required, typically on short notice, during disasters, emergencies or other critical events requiring support by Service NSW. Note: references to ‘Disaster Preparation & Recovery’ in the essential criteria apply to this role.
Salary and benefits
Salary Grade 9/10, with the base salary for this role starting at $134,626 base plus superannuation.
For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au.
Closing Date
Monday 9th November at 11:59pm
A career at the Department of Customer Service
We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse & inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here .
Disability adjustments
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au .
For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
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Senior Policy Officer, Emergency Management Advisory in Sydney employer: Service NSW
Service NSW is an exceptional employer that prioritises the well-being of its employees while fostering a culture of collaboration and continuous improvement. Located in Wallsend, NSW, this role as a Customer Care Specialist offers competitive salary packages, flexible working hours, and the opportunity to make a meaningful impact in the community by supporting individuals during challenging times. With a commitment to diversity and inclusion, Service NSW provides ample growth opportunities and a supportive environment for all staff members.
