Service NSW is seeking a Service Centre Coordinator based in Queanbeyan to lead a team in a fast-paced front-facing service centre. You will coordinate daily workflows and ensure smooth operations while coaching staff and handling escalated queries to improve customer experiences.
The role focuses on driving continuous improvement, contributing ideas to streamline processes, and delivering high-quality service to NSW customers.
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Service Centre Team Lead employer: Service NSW
Service NSW is an exceptional employer that prioritises the well-being of its employees while fostering a culture of collaboration and continuous improvement. Located in Wallsend, NSW, this role as a Customer Care Specialist offers competitive salary packages, flexible working hours, and the opportunity to make a meaningful impact in the community by supporting individuals during challenging times. With a commitment to diversity and inclusion, Service NSW provides ample growth opportunities and a supportive environment for all staff members.
