Customer Service Representative – Port Macquarie

Customer Service Representative SNSW Clerk Grade 3 /4 - starting annual salary $74,118. Salary for part-time appointments will be paid on a pro rata basis, plus superannuation and leave loading.

Employment Type: Ongoing Part-Time opportunity (20 hours per week). This position requires flexibility to work across a six-day roster, including every second Saturday, with a minimum shift length of four hours.

Location: Port Macquarie Service Centre

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

Port Macquarie offers more than a great lifestyle. It's home to our growing team, and we're looking for someone whose customer service skills can make a real difference. In this role, you'll support a diverse customer base, from retirees and long-term locals to new residents and visitors, helping them access important services and information.

You’ll join a team that genuinely supports one another, values knowledge-sharing and takes pride in serving the local community. With opportunities to learn, grow and build a rewarding long-term career, you’ll make a meaningful impact while enjoying all that this vibrant coastal region has to offer.

About you

You genuinely enjoy helping people and building rapport with customers from all walks of life. You're confident communicating face-to-face and over the phone, and you know how to adapt your approach to meet different customer needs.

You stay calm when things get busy, can juggle multiple priorities and bring a positive, solutions-focused attitude to your work. Above all, you're eager to learn, support your teammates and build a rewarding long-term career within a team that values collaboration and great customer service.

What You'll Bring

• A genuine passion for customer service and strong communication skills
• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
• Strong attention to detail and confidence handling complex enquiries
• Intermediate computer skills and the ability to navigate multiple systems efficiently
• A clear understanding of handling confidential and personal information responsibly
• A collaborative mindset and commitment to supporting team success
• The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience

Your Impact

Every interaction counts! As a key member of our Service Centre team, you'll help create smooth, positive experiences for customers by understanding their needs, providing clear information and guiding them through the next steps. Whether you're resolving enquiries, navigating systems or finding the right solution, you'll help make complex processes easier to understand and ensure customers leave feeling informed, confident and supported.

Closing Date: Friday 30 October 2026 at 9:59am

Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via ***************@customerservice.nsw.gov.au

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays. The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

What we offer

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available.

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.