At a Glance
- Tasks: Manage trade partner accounts, boost renewals, and upsell features to drive success.
- Company: Fast-growing marketplace connecting Aussies with trusted tradies.
- Benefits: OTE $120k+, uncapped commission, flexible work, and growth opportunities.
- Other info: Positive culture with team events and a focus on performance.
- Why this job: Join a supportive team and make a real impact in a dynamic environment.
- Qualifications: 2+ years in account management or sales, strong communication skills.
The predicted salary is between 74250 - 90750 $ per year.
Ready to own a portfolio and be rewarded for the wins you create? Join a fast-growing, values-driven marketplace connecting Aussies with trusted tradies. We’re building a world-class Retention & Growth function and need a driven Trade Account Manager – Retention & Growth to proactively lift renewals, upsell smartly, and keep our customers engaged, active and thriving.
What You’ll Do
- Own and grow a portfolio of trade partners: increase usage, renewals and ARPA through proactive outreach (calls, email, video).
- Spot and save at-risk accounts early using data (engagement, spend, churn signals) and execute tailored win-back plans.
- Upsell & cross-sell platform features and packages that align to each tradie’s goals and ROI.
- Run structured account reviews (quarterly/biannual) – present performance insights, agree next steps, secure commitment.
- Collaborate with Sales, Marketing & Support to deliver seamless customer experiences and close opportunities fast.
- Hit and exceed monthly retention, renewal and upsell targets – you’ll be rewarded when you win.
Who You Are
- Confident communicator who can negotiate, handle objections and “stay hungry” without being pushy.
- Not afraid to question the status quo: you’re comfortable challenging customers using effective questioning and demonstrating value using data.
- Proactive: You don’t wait for customers to call — you check in, follow up, and keep things moving.
- Calm & curious: You can handle frustration without taking it personally, and guide people toward real solutions.
- Organised & thorough: You document everything, juggle multiple accounts, and never let follow-ups slip.
- Commercially sharp: you read data, ask smart questions, build a business case and close the loop.
- Coachable, feedback-friendly and agile: you iterate quickly and seek to improve your playbook.
What We're Looking For
- 2+ years in account management / sales / customer success (phone-based preferred) with KPIs or revenue targets.
- Experience using CRMs (HubSpot preferred), ticketing systems, and call software (Aircall a plus).
- A team player who doesn't need hand-holding but knows when to ask for help.
- A go-getter with a passion to drive real results.
- Strong written and verbal English - your notes are as good as your phone manner.
- Familiarity with AI tools (ChatGPT, Claude, Copilot, or built-in CRM AI features) - or a clear willingness to learn.
- Bonus: background in trades, home services, property, or marketplace environments.
What’s In It for You
- OTE $120k+ with uncapped commission on retention/upsell wins.
- Clear growth path (Senior AM / Team Lead) – we promote on performance, not tenure.
- Work locally on the Gold Coast with flexibility and a supportive, high-energy team.
- Tools, training and autonomy to actually make an impact – your ideas get implemented here.
Our Culture (Good Energy Hard Work Smile)
We show up with positivity, take pride in the grind, and don’t take ourselves too seriously. Expect office banter, team events (marathons, golf days) and a crew that says hello every morning. If you’re proactive, resilient and love winning together – you’ll fit right in.
Trade Account Manager – Retention & Growth employer: Service.com.au
Service.com.au is an exceptional employer located on the stunning Gold Coast, offering a dynamic work environment where sales professionals can thrive. With uncapped commission potential, ongoing training, and direct access to company founders, employees are empowered to build meaningful relationships while enjoying clear pathways for career advancement. The supportive culture fosters collaboration and celebrates achievements, making it a rewarding place to grow your sales career.
