An exciting opportunity has become available for a Village Manager to lead our Evans Head community.
This role is ideal for a hospitality/hotel -driven leader who thrives on delivering exceptional service, building strong relationships and creating an environment where residents feel welcomed, supported and proud to call the community home.
As Village Manager, you'll lead the team with a hospitality-first mindset, bringing a hotel-style, concierge approach to create an exceptional experience for homeowners. You'll be the face of the community building strong relationships, setting high service standards, and keeping day-to-day operations running smoothly while supporting commercial goals.
We're looking for someone with a background in hotels , community management or hospitality, ideally in roles that blend front-of-house service, team leadership, and operational excellence.
Community Management and Operations
Build and maintain positive relationships with homeowners, committees and community groups, with NPS as a key measure of success
Ensure full compliance with State land lease community legislation, WHS requirements and Serenitas standards
Oversee contractors, facilities maintenance and capital replacement projects to keep the community operating at its best
Financial Management and Reporting
Manage community financial performance against approved budgets, with monthly monitoring of income and expenditure
Maintain continuity of the rental income stream through fortnightly/monthly billing and collections
Identify and pursue opportunities to optimise financial performance through new income streams or cost savings
People Management
Lead, support and develop onsite team members
Champion a safe workplace by monitoring WHS conditions, facilitating toolbox talks and ensuring contractor inductions
Undertake performance development reviews for all direct reports and act on identified capability gaps
Village manager in Evans Head employer: Serenitas Management
At Serenitas, we pride ourselves on being an exceptional employer that values teamwork and community spirit. Our Village Grounds & Facilities Maintenance Specialist role offers a supportive work culture where employees can thrive through ongoing training and development opportunities, all while contributing to the beautification and safety of our vibrant community. Located in a picturesque setting, our team enjoys a fulfilling work environment that prioritises both personal growth and the well-being of our residents.
