Serco Australia is seeking a Customer Contact Officer to support a Federal Government client, handling inbound calls and email inquiries about public services from Australians. You'll navigate procedures, access knowledge articles, and document all customer interactions in our systems.
The role emphasizes empathy, clear communication, and adherence to structured guidelines. You will be part of a diverse team that values inclusion and developmental training, with options for 100% work-from-home
Remote Customer Care Specialist - Public Services employer: Serco
At Serco, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment that prioritises your professional growth and personal wellbeing. As an L&D Trainer at Fiona Stanley Hospital, you'll not only contribute to enhancing patient and staff safety but also benefit from opportunities for skill development, collaboration with a motivated team, and access to diverse employee networks that celebrate inclusion. Join us to make a meaningful impact while enjoying the advantages of a government-backed organisation committed to your success.
