As a Customer Contact Officer, you will play a key role in delivering exceptional service by supporting customers with inbound and outbound call interactions and maintaining accurate records.
Benefits
- $35.76 per hour (includes 25% casual loading)
- This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
- Approximately 20-30 hours per week, with capacity to increase up to 38 hours subject to business requirements
- Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model
- Access to our extensive benefits including rewards and discounts program
- Access to our 24/7 Employee Assistance Program for you and your family
Responsibilities
- Respond to inbound calls, offering clear and accurate information to assist customers
- Conduct outbound calls to follow up on enquiries, resolve issues and collect necessary details
- Navigate operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public service
- Keep detailed and accurate records of customer interactions
Qualifications
- Strong attention to detail and accuracy when interacting with customers
- Excellent communication skills, both verbal and written, to explain complex information clearly
- Ability to navigate multiple screens and information systems simultaneously
- Calm and resilient approach when handling customer enquiries
- Strong commitment to teamwork and professionalism
- Proactive mindset, eager to learn and apply feedback
Requirements
- Complete a pre-employment check including relevant security and Police clearances
- Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
- Complete a behavioural and computer assessment
- Attend an information session that describes what it is like to work in a virtual contact centre
- If you wish to work from home after completing training, you will need to supply your own equipment and have a suitable home office setup
Customer Contact Officer in Gold Coast employer: Serco
At Serco, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment that prioritises your professional growth and personal wellbeing. As an L&D Trainer at Fiona Stanley Hospital, you'll not only contribute to enhancing patient and staff safety but also benefit from opportunities for skill development, collaboration with a motivated team, and access to diverse employee networks that celebrate inclusion. Join us to make a meaningful impact while enjoying the advantages of a government-backed organisation committed to your success.
