At a Glance
- Tasks: Lead the Voice of Customer program and turn feedback into actionable improvements.
- Company: Seqwater, a leader in transforming customer experience in South East Queensland.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact on customer experience and drive meaningful change.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 90000 - 110000 $ per year.
Seqwater is leading a transformation to strengthen customer experience across South East Queensland.
As Lead Customer Experience, you will manage the Voice of Customer program, turning feedback into actionable improvements that influence decisions and drive performance.
You will partner with stakeholders across the business to embed customer perspectives into strategy, leveraging surveys, research and operational data to identify trends and opportunities for better service delivery.
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Head of Customer Experience & VoC Insights in Brisbane employer: Seqwater
Seqwater is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the beautiful setting of Queensland. With opportunities for career advancement and a commitment to sustainability, employees can thrive while contributing to vital water services. The collaborative environment encourages innovation and engagement, making it a rewarding place to work for those passionate about making a difference.
