At a Glance
- Tasks: Lead a team delivering top-notch support for enterprise customers at Databricks.
- Company: Join Databricks, a leader in data and AI solutions.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative culture with opportunities to innovate and grow.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Experience in team leadership and customer support management.
The predicted salary is between 135000 - 165000 $ per year.
As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.
The Impact You Will Have
- Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
- Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
- Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
- Contribute to program enhancements and offerings tailored to evolving customer needs
- Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers
Senior Manager, Global Premier Support in Sydney employer: Seoulstart
Databricks is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Sydney, Australia. With a strong emphasis on employee growth, you will have the opportunity to lead and mentor a talented team while collaborating with cross-functional partners to enhance customer experiences. The company offers competitive benefits and a commitment to innovation, making it an ideal place for those seeking meaningful and rewarding employment.
