As General Manager, you'll be responsible for the day-to-day running of three gyms and a warehouse, and how the business grows over time. You'll lead and motivate a diverse team, bring people together around shared goals, and ensure Northside remains a place where customers and staff love to be. You'll move easily between hands-on work, people management, and strategic decision-making.
Key responsibilities
- Make sure gyms are great spaces to be in - clean, comfortable and welcoming, and keep on top of maintenance and oversee small projects to improve the gyms
- Manage a team of 30+ people across 4 locations and lead and support an experienced management team
- Support the hiring and training of new staff and handle team dynamics and difficult conversations when needed
- Inspire staff to bring energy and care to everything they do and build a positive team culture where people feel supported but also know what's expected
- Work with the directors and management team to make long-term plans and ensure they're seen through
- Help decide where to put time, energy and money so effort has the biggest possible impact
- Come up with and implement new ideas to grow the business
- Oversee marketing efforts to help bring more people through the door and plan and run events (comps, social nights, info sessions, etc.)
- Get to know customers and build strong relationships across the gyms and stay connected with the wider climbing scene and other businesses where it makes sense
- Be a genuine and positive representative of what the business is all about
About you
- Some experience as a supervisor or managing a team
- Comfortable working with budgets, making spending decisions, and spotting ways to save
- Experience in a service based environment, such as sport and recreation, hospitality, retail, events or others
- Flexible schedule - ability to work early mornings, evenings and weekends
- Experience managing a medium or large team (nice to have)
- Experience working in or around marketing - social media, communications, digital marketing, etc. (nice to have)
- Understanding of the Australian climbing scene (especially in Melbourne) or keen to learn (nice to have)
- A love of climbing will be highly regarded, but there's no requirement to be an absolute crusher (nice to have)
About us
Northside Boulders operates Melbourne's original bouldering gyms. Our mission is to be as inclusive as possible while promoting climbing as a diverse activity that brings people together and connects them to nature and adventure.
#J-18808-Ljbffr
