Senior Technical Account Manager

Join our team at Semgrep and play an integral role in shaping the future of software analysis and security. We run a mixed model — co-located in some geographies and distributed in others. Our culture is more about what we value, who we bring on board, and the quality of our work rather than just being stuck in the same office space. Our HQ is located in downtown SF, easily accessible by public transit.

Enjoy the flexibility and convenience of working from home or wherever you work best. We look for upside, asking "What can go right?" rather than “What can go wrong?”. We question everything and relentlessly look for the big opportunities to serve our users, impact our mission, and improve ourselves.

We offer health, dental, and vision plans for you and your dependents. Unlimited PTO is encouraged, with at least 3+ weeks mandated. We also offer retirement plans, including 401(k), for investing in your future.

The Senior Technical Account Manager (TAM) is a critical role that services Semgrep’s most important customers. Our TAMs drive the implementation and ongoing adoption of Semgrep for their book of business. This Senior TAM will partner with our customers to ensure the value of using our platform is met by creating personalized growth plans for each account, de-escalating urgent situations that create churn risk, being an expert for their account, representing the voice of the customer for product improvements, and delivering executive business reviews to both practitioners and executive audiences. This customer-facing role also partners with many teams across Semgrep - including Sales, Product Management, Engineering, Marketing, and Support.

The ideal candidate will work remotely in Australia. Prior experience in a fast-paced tech environment is helpful, but we are more interested in your problem-solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!

What you’ll do:

• Host monthly check-ins with customers to understand their successes and challenges.
• Speak with technical stakeholders within our customer base and internally within Semgrep.
• Create personalized success plans for customers to ensure they grow the value of using our platform.
• Partner with Sales to host executive business reviews with practitioners and the executive buyers.
• Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests.
• Advocate on behalf of your customers for product roadmap items to evolve our product suite and features.
• De-escalate urgent issues that may introduce churn risk.
• Evolve our best practices to deliver exceptional service to our customers.
• Contribute to documentation to widen the available information for how to use our products.

You are ideal for this role if you have:

• 5+ years of experience working in a customer-facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred.
• A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
• Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts.
• Excellent written and verbal communication skills with the ability to influence with an executive presence.
• Familiarity with Web Application Security concepts including OWASP Top 10.
• A background or genuine interest in DevSecOps or AppSec.
• Engineering or technical degree from a four-year college or university.

Compensation:

The estimated starting annual salary range for this position is $195,000-$245,500 (AUD$). Actual compensation will be determined based on factors including job-related skills, experience, qualifications, location, internal equity, and market data. Total compensation may also include equity and benefits.

Who we are:

We bring together people from a wide range of backgrounds and disciplines—from physics and philosophy to formal methods research and full-fledged corporations. We’re new parents and new grads, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritise both.

Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here.