At a Glance
- Tasks: Be the go-to person for customer concerns and warranty claims in a supportive team.
- Company: Join a friendly manufacturing company in Benalla with a focus on customer satisfaction.
- Benefits: Enjoy a casual role with full-time hours, Monday to Friday, 9 am to 5 pm.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference by resolving customer issues and improving service quality.
- Qualifications: Strong communication skills and experience in customer service or manufacturing preferred.
The predicted salary is between 47250 - 57750 $ per year.
Applicants must be based in Australia and able to travel to Benalla each day for work. Overseas applications will not be considered.
Recruitment Select is seeking a Customer Advocate to join our client's friendly and supportive team in Benalla.
You will act as the key link between customers and internal departments to ensure warranty claims, customer concerns and post-delivery issues are resolved efficiently.
The role is situated in a manufacturing company, so any experience within the industry will be looked upon favourably.
Reporting into a customer-focused team, you will coordinate warranty cases and customer enquiries from initial notification through to resolution, ensuring clear communication and excellent service throughout the process.
This is a casual position requiring full-time hours, working Monday to Friday, 9:00 am to 5:00 pm.
Key Responsibilities
- Manage customer complaints, warranty claims and post-delivery product issues.
- Provide timely updates to customers and internal stakeholders.
- Coordinate technicians, customers and site arrangements for warranty service activities.
- Organise replacement parts, dispatches and delivery tracking.
- Maintain accurate records, documentation and action registers.
- Work closely with Quality, Engineering, Manufacturing, Supply Chain and Service teams.
- Assist with warranty reporting, root cause investigations and continuous improvement initiatives.
About You
- Strong customer service and communication skills.
- Excellent organisational and administrative abilities.
- Ability to manage multiple priorities and meet deadlines.
- Proactive approach to problem-solving and follow-up.
- Strong attention to detail and record-keeping skills.
- Proficient in Microsoft Office and business systems.
- Desired Experience
- Warranty, customer complaint or case management.
- Manufacturing, engineering, electrical or technical environments.
- Quality administration or field service coordination.
- ERP, CRM, Share Point or similar business systems.
- Exposure to quality processes such as RCA and CAPA (advantageous).
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Customer Advocate employer: Select Recruitment
Join a dynamic manufacturing team in Benalla as a Downstream Planner, where your contributions directly impact supply chain efficiency and customer satisfaction. Our company fosters a collaborative work culture, offering opportunities for professional growth and development while ensuring a supportive environment. Enjoy the benefits of a stable Monday to Friday schedule, competitive remuneration, and the chance to work with cutting-edge tools like SAP and Kinaxis.
