At a Glance
- Tasks: Lead technical support, diagnose pump issues, and manage warranty claims.
- Company: Established Australian business supplying pumps and water equipment.
- Benefits: Attractive salary, supportive team, comprehensive training, and free onsite parking.
- Other info: Join a diverse team that values your ideas and technical skills.
- Why this job: Make a real difference for farmers while working in a stable environment.
- Qualifications: Experience in service coordination and a valid Australian driver's licence.
The predicted salary is between 80000 - 85000 $ per year.
Your New Company
For over 15 years, this Australian-owned business has been a trusted supplier of pumps and water equipment to farmers and regional communities nationwide. Known for practical, dependable products backed by genuine technical know-how, they pride themselves on solving real problems for their customers. Based out of their Marrickville office, they offer a welcoming, supportive workplace where your technical background and ideas are truly valued.
Your New Role
This is a great opportunity to take the reins of the technical support and service function. As the Warranty Coordinator / Service Coordinator, you'll be the go-to technical lead, diagnosing pump and equipment issues over the phone, and getting hands-on in the workshop with testing and repairs. Dealing mainly with Australian farmers and rural dealers, you'll deliver clear, practical solutions that keep operations moving.
Key Responsibilities
- Troubleshoot and diagnose pump and technical faults via phone, email, and messaging
- Manage warranty claims and service jobs from end to end
- Advise customers on suitable pump sizing, system upgrades, and installation setups
- Head out on occasional regional visits to run training sessions for distributors
- Keep job tracking, parts, and CRM records up to date
Why You'll Love It
- Attractive salary of $80k - $85k + super
- Work in a close, stable and supportive team
- Great stability within a long-standing business
- Comprehensive product training across the entire range
- Convenient Marrickville location with free onsite parking
About You
- Experience as a Service Manager, Service Coordinator, Warranty Coordinator, Warranty Manager
- Full Australian driver's licence and happy to do occasional regional travel
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Warranty Coordinator in Sydney employer: Select Aust Sydney
Randstad is an exceptional employer located in Melbourne Docklands, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Specialist Care Consultant, you will enjoy competitive remuneration, flexible working arrangements, and unique benefits such as generous parental leave and access to counselling services, all while making a meaningful impact in the lives of vulnerable customers. With opportunities for skill development through industry-focused micro-credentials and active employee-led networks, Randstad fosters a dynamic environment where you can thrive both personally and professionally.
