At a Glance
- Tasks: Be the voice of top brands, solving customer queries with empathy and precision.
- Company: Join a leading customer management specialist in a vibrant office environment.
- Benefits: Enjoy free parking, Monday to Friday hours, and supportive onboarding.
- Other info: Diverse team culture focused on work-life balance and personal development.
- Why this job: Perfect for those seeking stability and growth in a corporate career.
- Qualifications: Experience in customer service or retail is a plus; tech-savvy is essential.
The predicted salary is between 37800 - 46200 $ per year.
Your New Role
If you're looking to step out of retail or hospitality and build a lasting corporate career, this is your perfect opportunity. Based full-time in their vibrant Frenchs Forest office, you will be the voice of key client brands, guiding customers through queries, solving problems on the spot, and managing correspondence with precision.
Key Responsibilities
- Manage inbound customer calls with empathy, patience, and clear communication
- Troubleshoot customer enquiries and deliver practical, first-call resolutions
- Accurately record case details, notes, and outcomes in internal CRM databases
- Handle follow-up emails and administrative tasks to ensure seamless service delivery
- Work collaboratively alongside supportive team leaders to uphold top-quality service standards
Why You'll Love It
- Work Monday to Friday, 9am - 5pm
- Free parking right near the office
- Thorough onboarding from supportive managers who want to see you succeed
- Inclusive office environment complete with modern facilities and great breakout spaces
- Ideal for customer-facing professionals (retail, hospitality, reception, or contact centres) seeking professional stability and structure
About You
- Previous experience in customer service, retail, hospitality, reception or contact centres
- Comfortable working with computers
- Happy to complete a routine National Police Clearance
Your New Company
Headquartered in the leafy business hub of Frenchs Forest, this market‑leading customer management specialist delivers premier outsourced communications for prominent Australian brands and public sector organisations. Known for pairing smart, modern contact technology with genuine human empathy, they've built a workplace culture where staff are genuinely looked after. You'll be joining a diverse, welcoming, and high-performing team that values work-life balance, accessible leadership, and continuous personal growth.
Sound Like
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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