At a Glance
- Tasks: Support NDIS participants by managing safeguarding requests and ensuring service integrity.
- Company: Federal Government Agency dedicated to improving lives of Australians with disabilities.
- Benefits: Competitive hourly rate, superannuation, and a supportive work environment.
- Other info: Join a collaborative team with opportunities for professional growth.
- Why this job: Make a real difference in the lives of Australians while developing your administrative skills.
- Qualifications: Strong communication skills and ability to manage workflows in a fast-paced setting.
The predicted salary is between 43.82 - 43.82 $ per hour.
Job Type: Temporary position | Full time position
Location: Parramatta, Western Sydney
Hourly Rate: $43.82/hr + superannuation
Work Type: Full-Time | Monday to Friday | 08:30AM-5PM
Contract Length: 12-month initial assignment
Openings: 2 positions available
About the Role
Are you an organised, detail-oriented professional passionate about making a tangible difference in the lives of Australians with disability? The Safeguarding Advisory Team is seeking a motivated APS4 Administration Officer to play a key role in protecting NDIS participant well-being and upholding service integrity. In this role, you will deliver vital operational and administrative support, manage intake workflows, triage complex queries, and assist in providing timely, accurate advice. You will be at the heart of the mission: balancing participant safeguarding with long-term sustainability.
Key Responsibilities
- Triage & Coordinate: Review, register, and triage requests for safeguarding advice, ensuring accurate assessment, prioritisation, and timely allocation across the team.
- Manage End-to-End Workflows: Monitor advice requests, maintain logs, update records, and support pipeline reporting to meet business service standards.
- Engage Stakeholders: Serve as a central point of contact for internal stakeholders, coordinating meetings, managing correspondence, and providing clear procedural guidance.
- Conduct Research & Analysis: Gather information, review records, and analyse data to assist team members in making well-reasoned, evidence-based recommendations.
- Drive Continuous Improvement: Identify operational bottlenecks, suggest procedural enhancements, and support projects that strengthen participant safeguarding frameworks.
Key Requirements
- Sound Judgement & Discretion: Ability to interpret and apply legislation, policy, and procedures to routine and moderately complex matters, knowing when to escape sensitive issues.
- Strong Workflow & Time Management: Demonstrated capability to prioritise competing demands, keep tasks on track, and support wider team outcomes in a fast-paced environment.
- Clear Communication: Excellent written and verbal communication skills, with the ability to convey procedural information clearly and handle sensitive participant details confidentially.
- Collaboration & Resilience: A collaborative team player who builds positive working relationships, adapts quickly to shifting priorities, and maintains professionalism under pressure.
- Technical Proficiency: Confidence utilising Microsoft Office Suite and specialised business systems and databases.
Applications Close: Wednesday, 11 November 2026.
Note: Candidates submitting after the deadline may still be considered for upcoming and related federal government roles.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Administration Safeguarding Officer – Western Sydney in Parramatta employer: Select Aust Sydney
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