Job Type: Contract position | Full time position
Job Description
This role is a Technical Administrative Assistant within the Building Department (City Planning, Safety and Amenity directorate). I t is classified at the Band 4 local government level and reports directly to the Municipal Building Surveyor . The primary objective is to provide end-to-end administrative and coordination support to the Building Permits and Inspections (Bpi) team .
You serve as the operational backbone for building surveyors and enforcement officers, ensuring that inquiries, statutory paperwork, investigations, and customer interactions run smoothly . Enforcement & Investigation Support: Support the Building Enforcement Officer by liaising with residents and complainants .
Maintain both digital and physical registers for building complaints and investigations . Draft formal incoming and outgoing correspondence regarding enforcement actions . Coordinate the inspection calendar for site investigations .
Customer Service & Frontline Communication: Act as a key point of contact for telephone and front-counter building inquiries from residents, builders, and external agencies . Monitor and triage the daily team inbox, re-directing inquiries to the appropriate technical officers .
Handle complaints or difficult/irate callers with diplomacy, empathy, and professional de-escalation . Records & Workflow Administration: Process statutory building applications .
Maintain clean electronic and physical filing systems . Compile data for monthly statistical reports covering investigation actions . Assist with the council's ongoing digitisation of building services .
Decision-Making & Authority Day-to-day Independence: You operate within established procedures to resolve routine administrative tasks, structure correspondence/spreadsheets, and handle client inquiries . Escalation: Technical statutory decisions and formal approvals remain with the Municipal Building Surveyor and technical officers; you escape non-routine or complex matters as needed .
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Technical Administrative Assistant in Melbourne employer: Select Aust Sydney
Randstad is an exceptional employer located in Melbourne Docklands, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Specialist Care Consultant, you will enjoy competitive remuneration, flexible working arrangements, and unique benefits such as generous parental leave and access to counselling services, all while making a meaningful impact in the lives of vulnerable customers. With opportunities for skill development through industry-focused micro-credentials and active employee-led networks, Randstad fosters a dynamic environment where you can thrive both personally and professionally.
