Job Type: Contract position | Full time position
Job Description
Library Customer Service Officer Location: St Kilda (100% on-site) Work Type: Part-time (21 hours per week) Pay Rate: $48.85 - $52.18 per hour + superannuation Tenure: ASAP start - until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position
About the Opportunity
Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda .
These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.
Available Shifts & Roster Options
We are currently recruiting across three distinct roster options (each totaling 21 hours per week):
- Position 1: Monday (evening shift), Tuesday, Wednesday
- Position 2: Monday, Thursday (evening shift), Friday
- Position 3: Wednesday, Thursday (evening shift), Friday
Key Responsibilities
Deliver warm, professional, front-of-house customer service to library visitors and community members. Assist patrons with borrowing, returns, catalog searches, and digital library resources. Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces. Support library administration, circulation duties, and shelf maintenance.
Key Requirements
Demonstrated experience in customer service, front-facing administration, or public-facing library environments. Strong interpersonal and communication skills, with a patient and approachable attitude. Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
Availability to work 100% on-site in St Kilda across your chosen shift schedule. Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Customer Service Officer - Library x3 employer: Select Aust Sydney
Randstad is an exceptional employer located in Melbourne Docklands, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Specialist Care Consultant, you will enjoy competitive remuneration, flexible working arrangements, and unique benefits such as generous parental leave and access to counselling services, all while making a meaningful impact in the lives of vulnerable customers. With opportunities for skill development through industry-focused micro-credentials and active employee-led networks, Randstad fosters a dynamic environment where you can thrive both personally and professionally.
