At a Glance
- Tasks: Provide top-notch client support and assist users with our software platform.
- Company: Join a well-established software business with a collaborative remote culture.
- Benefits: Enjoy flexible hours, competitive pay, and 100% remote work from anywhere in Australia.
- Other info: Perfect for self-motivated individuals looking to grow in a dynamic environment.
- Why this job: Make a real difference by helping clients succeed with our innovative software.
- Qualifications: Experience in customer service or support, and a knack for problem-solving.
The predicted salary is between 22.5 - 27.5 $ per hour.
An exciting opportunity for an experienced Client Support Officer to join an established software business in a part-time (20 hours per week, across 5 days), 100% remote, work from home role. You’ll provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the company’s software platform. This is a great opportunity for someone from customer service, client support, help desk or administration who enjoys problem solving, building relationships and working independently.
Benefits:
- 100% remote / work from home anywhere in Australia
- Part-time role, 20 hours per week across 5 days
- $80,000 - $95,000 + super pro rata
- Flexible start and finish times
- Monday to Friday role
- No commute or office attendance required
- Join an established software business supporting clients across ANZ
Responsibilities:
- Providing timely and effective client and customer support
- Responding to user queries and providing clear solutions
- Delivering and assisting with online client training
- Supporting clients with the use of the software platform
- Maintaining and improving customer support resources
- Building strong relationships with clients and internal teams
About You:
- Experience in customer service, client support, technical support, administration or help desk support
- Self‑motivated and comfortable working independently in a fully remote environment
- Experience working with accountants or accounting professionals, or a qualification in accounting or finance is essential
Join an established software and technology business as the Client Support Officer, supporting clients across Australia and New Zealand. You’ll become part of a collaborative team and have the flexibility to work completely remotely while building your experience across client support and software. We actively encourage applications from any background.
Client Support Officer in Canberra employer: Select Aust Sydney
Randstad is an exceptional employer located in Melbourne Docklands, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Specialist Care Consultant, you will enjoy competitive remuneration, flexible working arrangements, and unique benefits such as generous parental leave and access to counselling services, all while making a meaningful impact in the lives of vulnerable customers. With opportunities for skill development through industry-focused micro-credentials and active employee-led networks, Randstad fosters a dynamic environment where you can thrive both personally and professionally.
