Job Type: Permanent position | Full time position
Job Description
Randstad is excited to be supporting our valued business partner, a national market leader in postal, express freight, and eCommerce logistics, to source a dedicated Customer Service Officer to join their team in the Brisbane Airport Precinct . This is an exceptional opportunity to secure an ongoing role within a modern, state-of-the-art facility . Starting on an attractive hourly rate on a casual basis, this role provides immediate financial benefits while offering a direct pathway to permanent employment for top performers who demonstrate quality outcomes and strong team engagement .
Key Benefits
Competitive Hourly Pay: $45.19 - $48.72 per hour + superannuation (with potential permanent base salary of $70,000 - $76,000). Consistent
Work Schedule
Monday to Friday, 10:00 AM - 6:00 PM .
Immediate Opportunity: Urgent requirement with an immediate start available for the successful candidate . Workplace Culture: Join a supportive, tight-knit, and highly inclusive office environment .
Key Responsibilities
- Handle inbound operational calls, accept job bookings, and enter accurate information into internal dispatch systems (Despatch Master) .
- Make outbound calls to advise customers of job completions and provide estimated delivery dates/times .
- Manage and action the customer inquiry inbox promptly to meet service demand and maintain KPI Grade of Service .
- Act as an escalation point for complex customer inquiries and complaints .
- Review supplier websites to obtain Proof of Delivery (POD) details and update tracking systems .
- Work collaboratively with operations teams to ensure prompt and efficient service delivery .
- Create and maintain customer operations task lists and support safety initiatives .
- Assist with administrative tasks, including annual fuel usage reporting, document archiving, peak period customer closure letters/mail merges, and system report actions (Despatch Master, CMS, MyTeam) .
- Perform higher duties in compliance during times of staff leave .
About you
- High-level administrative and customer service experience within a call centre or logistics environment .
- Strong computer literacy, including proficiency with Microsoft Office (Excel, Outlook) and specialised CRM or dispatch/customer management databases .
- Proven capability in multi-tasking, workload prioritisation, problem-solving, and managing fast-paced workflows .
- Excellent written and verbal communication skills with high attention to detail and strong interpersonal abilities .
- Sound geographic knowledge of Brisbane and South East Queensland localities .
- Full unrestricted working rights .
- Willingness to undergo pre-employment police check and drug & alcohol screening .
- Experience in an office based Customer Service role
- Strong issue resolution skills
- Calm under pressure
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
#J-18808-Ljbffr
Customer Service Administrator in Brisbane employer: Select Aust Sydney
Randstad is an exceptional employer located in Melbourne Docklands, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Specialist Care Consultant, you will enjoy competitive remuneration, flexible working arrangements, and unique benefits such as generous parental leave and access to counselling services, all while making a meaningful impact in the lives of vulnerable customers. With opportunities for skill development through industry-focused micro-credentials and active employee-led networks, Randstad fosters a dynamic environment where you can thrive both personally and professionally.
