Selby's is a leading Australian manufacturer of signage, flags, banners and large format digital print products. We are seeking an experienced Customer Service & Sales Support Officer to join our Dandenong South team.
This is a varied role that combines customer service & sales administration. We are looking for someone who understands the signage and printing industry and enjoys working in a fast-paced environment where no two days are the same.
About the Role
As our Customer Service & Sales Support Officer, you'll deliver exceptional customer service while supporting our Sales and Production teams. You'll prepare and follow up quotations, process customer orders, liaise with customers and pre-production staff, and ensure accurate job information is maintained. This is a busy, hands-on role that requires excellent organisation, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Respond to customer enquiries via phone, email and in person
- Prepare and follow up customer quotations
- Process sales orders and maintain accurate job information
- Liaise with customers and pre-production staff
- Provide sales and administrative support to the Sales Team
- Assist with customer follow-up
About You
To be successful in this role, you will have:
- Previous experience in the printing industry
- Strong customer service and communication skills
- Experience preparing quotes and processing orders
- Excellent organisational skills and attention to detail
- The ability to manage multiple customer enquiries, quotations and orders while working to deadlines
- A positive, proactive, and team-oriented attitude
- Sound computer skills and experience with Microsoft Office applications
- Knowledge of signage materials and large format print production processes
- Experience using estimating, CRM, or job management software
What We Offer
- Competitive salary based on experience
- Monday to Friday role (no weekend work)
- Long established Australian-owned company
- Stable, full-time employment with long-term career options
- Supportive and friendly team environment
- Variety and responsibility in your role
- Opportunity to work on exciting projects for a diverse range of clients
If you have signage or printing experience and enjoy delivering outstanding customer service while supporting sales and production teams, we'd love to hear from you.
Customer Service & Sales Support Officer employer: Selbys Pty.Ltd.
Selby's Pty. Ltd. is an excellent employer located in Dandenong South, offering a supportive work culture that values teamwork and safety. With a commitment to employee growth, we provide comprehensive training on our Zund equipment, ensuring that you can develop your skills while contributing to high-quality digital signage production. Join us for a rewarding career where your contributions are recognised and valued.
