At a Glance
- Tasks: Support boutique operations and ensure exceptional customer experiences at Seiko.
- Company: Join Seiko, a globally recognised premium watch brand with a rich heritage.
- Benefits: Collaborative team environment and opportunities for meaningful impact.
- Other info: Opportunity to work on exciting projects and improve operational processes.
- Why this job: Be part of a dynamic role that enhances retail performance and customer satisfaction.
- Qualifications: Experience in retail operations and strong organisational skills required.
The predicted salary is between 45000 - 55000 $ per year.
Help deliver an exceptional boutique experience for one of the world's most respected watch brands.
SEIKO , craftsmanship extends beyond our timepieces to every customer interaction. We are seeking a highly organised and solutions-focused
Retail Operations Coordinator to support the seamless operation of our boutique network, ensuring every store reflects the premium standards and excellence synonymous with the Seiko brand.
Working closely with Boutique Managers and the Retail Manager, you'll oversee store operations, maintenance, inventory control, compliance and operational projects while helping to create an outstanding in-store experience for customers and teams alike.
Key Responsibilities
- Support the day-to-day operational performance of Seiko boutiques across Australia.
- Ensure brand standards, policies and procedures are consistently maintained across all locations.
- Conduct store audits and compliance reviews to uphold operational excellence.
- Support visual merchandising initiatives and ensure execution aligns with brand standards.
- Assist with customer service, repairs and operational escalations when required.
- Coordinate store maintenance, repairs, refurbishments and supplier relationships.
- Manage store systems, security access, CCTV, alarms and payment platforms.
- Provide operational support and troubleshooting across POS and retail systems.
- Ensure boutiques remain compliant with safety and regulatory requirements.
- Oversee inventory accuracy, stocktakes and stock control processes across the boutique network.
- Monitor stock transfers, replenishment and inventory adjustments.
- Lead loss-prevention initiatives and identify opportunities to improve inventory management practices.
- Investigate stock discrepancies and implement corrective actions to minimise loss and damage.
- Train and support store teams on best-practice stock handling and operational procedures.
- Projects & Continuous Improvement
- Support boutique refits, store openings and retail events.
- Develop and improve operational processes, systems and standard operating procedures.
- Partner with cross-functional teams and external vendors to deliver operational initiatives efficiently.
- Identify opportunities to enhance store performance, consistency and customer experience.
About You
- Experience in retail operations, store support, inventory management or a similar coordination role.
- Strong organisational skills with the ability to manage multiple priorities and projects.
- Experience working with inventory control, stocktakes and loss-prevention processes.
- Confident coordinating vendors, contractors and external service providers.
- Strong problem-solving skills and a proactive, solutions-focused mindset.
- Excellent communication skills and the ability to build strong relationships across retail teams.
- Experience with retail systems, POS platforms or inventory management software is highly regarded.
Why Seiko Australia?
- Join a globally recognised premium brand with a rich heritage of craftsmanship and innovation
- Play a key role in supporting and elevating our national boutique network
- Diverse role spanning operations, inventory, systems and retail projects
- Collaborative team environment with opportunities to make a meaningful impact
If you're passionate about operational excellence, retail performance and delivering premium customer experiences, we'd love to hear from you.
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Retail Operations Coordinator in Sydney employer: Seiko Australia Pty Ltd
At SEIKO, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Learning and Development Consultant, you will have the unique opportunity to shape the future of our talented team while working for a globally respected brand known for its commitment to excellence. With a focus on employee growth, continuous improvement, and a supportive work environment, SEIKO offers a rewarding career path where your contributions truly matter.
