- Be the go-to expert for fleets, OEMs and service centres
- A varied mix of customer sites, training and product development
Ready to put your heavy vehicle know-how to work beyond the workshop? Become the technical specialist fleets, OEMs and engineers turn to for advice.
Why You’ll Want to Join
- Excellent salary package plus a fully maintained company vehicle for customer visits
- Enjoy variety in your working week - customer site visits, training and product development
- Take a genuine step off the tools while putting your hands-on expertise to work in technical support
About the Company
Join a well-established truck and trailer component manufacturer and supplier as a Technical Support specialist. Trusted by OEMs, fleets and service centres, the business offers products built for Australian conditions, backed by real technical support.
About the Role
You’ll solve product and application issues for customers and internal teams, train the people who use and service the products, and feed field insights back to Engineering. As their technical point of contact, you’ll report to the Product, Engineering and Technical Manager.
Started your career as a mechanic? This role could be your next step after moving into a customer-facing or technical role, such as:
- Service Manager
- Technical Support
Key Responsibilities
- Advise fleets, OEMs, service centres and internal sales and service teams on technical issues
- Diagnose product and application issues at customer sites; provide clear reports and recommendations
- Train workshops, fleets and internal staff in product use, installation and servicing
- Collaborate with Engineering on product development and field testing to Australian Standards and ADRs
- Support quality inspections and warranty claims to keep customers on the road
- Log and manage enquiries and cases in Salesforce
About You
- A heavy vehicle or trailer background and 2+ years in the transport industry. Ideally, you’re trade qualified and now working in a service advisor, service manager or service sales role.
- Strong mechanical aptitude and a practical, problem-solving mindset
- Confident with MS Office, CRM and ERP systems (Salesforce is a bonus)
- You stay calm under pressure and build customer confidence through clear written and verbal communication.
- Organised and detail-focused, comfortable working independently or in a team
- Keen to train others and share your product knowledge
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Technical Support Specialist in Melbourne employer: Segen
Join a large, well-established organisation in Melbourne's western suburbs that prioritises safety and employee engagement. With a strong focus on continuous improvement and a proactive safety culture, this company offers hands-on support, professional development opportunities, and a collaborative work environment where your contributions can make a real difference. Experience the satisfaction of working closely with operational leaders and frontline teams to enhance safety practices in a dynamic 24/7 setting.
