Sales Support & Administration Coordinator in Willoughby

The Sales Support & Administration Coordinator provides integrated sales, customer, administrative and office support across Perdays' B2B and D2C channels, ensuring the effective day-to-day operation of the Australian business. The role supports B2B and D2C sales activities through customer and order administration, CRM and data management, customer communication and general sales support.

For B2B, the role supports retail and wholesale customers, stockists and key accounts with day-to-day administration, orders, enquiries, product information and follow-up. For D2C, the role manages the brand's customer service inbox, responds to customer enquiries and provides administrative, inventory and data management support. The position also takes responsibility for some general office support, including office supplies, facilities, maintenance coordination and general workplace requirements.

Key responsibilities

• Provide day-to-day administrative and operational support for B2B customers and accounts
• Process and coordinate purchase orders and invoices accurately and promptly
• Communicate approved product updates, range changes and key information to B2B customers
• Manage the brand's customer service email inbox, responding to D2C customer enquiries promptly and professionally
• Handle order, delivery, return and refund enquiries in line with company policies
• Maintain and update CRM systems and customer records across B2B and D2C where applicable
• Monitor overall stock levels across B2B, D2C and 3PL, and report low-stock or stock-out risks to the National Sales Manager promptly
• Take day-to-day responsibility for the smooth running of the office
• Monitor and replenish office food, beverages, kitchen supplies, stationery and general consumables
• Coordinate office maintenance, repairs and servicing as required

About you

• 2-4 years' experience in sales support, office coordination, administration, customer service or a similar role, ideally within a B2B environment
• Strong administrative and organisational skills with high attention to detail and a proactive manner
• Demonstrated experience processing orders, invoices and managing customer accounts across internal systems or B2B platforms
• Experience using CRM systems with a strong focus on data accuracy; experience with Oracle CRM would be highly regarded
• Excellent written and verbal communication skills, with the ability to engage professionally with B2B and D2C customers
• Confident in outbound communication by phone and email
• Proficient in Microsoft Office, particularly Excel and PowerPoint, and comfortable working across multiple systems
• Proactive approach with the ability to work autonomously, prioritise tasks and follow actions through to completion

About us

Perdays is an Australian company specialising in the development and distribution of health supplements. Our products are crafted by leading health experts and are designed to support individuals throughout their health journeys. We are committed to high standards of quality and compliance, including applicable Therapeutic Goods Administration (TGA) requirements.